Tori Pacheco
Denver,CO
Summary
Organized and motivated financial aid advisor looking to further work experience in higher education. Known for strong work ethic and the capability to handle multiple tasks and priorities. Seeking work related to customer service, people skills, and additional experiences with supporting others through potential leadership roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scholarship Advisor
Metropolitan State University of Denver
07.2023 - Current
- Awarding and maintaining funds from scholarship programs, such as the Colorado Department of Higher Education's GearUp, MSU Denver's College Assistance Migrant Program, MSU Denver's Employee Tuition Benefit, Athletics, and others
- Meet regularly with representatives from both internal and external partners from these programs and be a point of contact for students.
- Review athletic contracts, acting as a liaison between the athletic department and the Office of Financial Aid and Scholarships, and conducting hearings for student appeals.
- Attend outreach events for the scholarship programs to help with FAFSA, CASFA, and general scholarship applications
Financial Aid Advisor
Metropolitan State University of Denver
07.2022 - 06.2023
- Worked strongly under pressure in a fast-paced environment
- Delivered exceptional skills in communication and conflict-resolution to improve decision-making process.
- ·Processed student income appeals, dependency forms, and SAP appeals
- Conducted dependency interviews with students
- Advised students on financial aid related questions or problems
- Attended Sunshine Committee meetings to plan and execute office morale events
- Directed students and families through FAFSA and scholarship applications through outreach events
Call Center Specialist
Metropolitan State University of Denver
08.2020 - 06.2022
- Provide excellent customer service and support to students with understanding financial aid
- Assist in resolving the needs of callers through teamwork
- Worked on the planning committee for a team building campus scavenger hunt
- Stay up to date on current and relevant federal aid policies
- De-escalation and problem solving of sensitive topics
- Entrusted with maintaining confidential information
Education
Bachelor of Science - Psychology
Metropolitan State University of Denver
05-2022
Skills
- Strong leadership and organizational skills
- Great multi-tasker, detail oriented
- Database management with Banner and Adobe
- Proficient Customer service
- Excellent oral and written skills
- Utilizes critical thinking and problem solving
- MS office experience using Word, Excel, Outlook
- Knowledge in Qualtrics
Accomplishments
- 2024 CAFAA Conference Acting Chair
- 2023 CAFAA Conference Decorating Committee Co-Chair
- Student Affairs Strategic Plan Working Group: Student Retention and Equity Gap
Certification
- NASFAA Application Process Credential
Timeline
Scholarship Advisor
Metropolitan State University of Denver
07.2023 - Current
Financial Aid Advisor
Metropolitan State University of Denver
07.2022 - 06.2023
Call Center Specialist
Metropolitan State University of Denver
08.2020 - 06.2022
Bachelor of Science - Psychology
Metropolitan State University of Denver
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