Mary Winter
Kingsport,TN
Summary
Accomplished General Manager with a proven track record at IHOP, enhancing operational efficiency and employee performance. Expert in problem resolution, achieving high customer and employee satisfaction. Skilled in fostering strong relationships and excelling in both team collaboration and effective communication.
Overview
3
3
years of professional experience
Work History
General Manager
IHOP
11.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of associates, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant General Manager
IHOP
04.2021 - 11.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
Bachelor of Science - Criminal Justice
East Tennessee State University
Johnson City, TNSkills
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Verbal and written communication
- Administrative Skills
Timeline
General Manager
IHOP
11.2022 - Current
Assistant General Manager
IHOP
04.2021 - 11.2022
Bachelor of Science - Criminal Justice
East Tennessee State University