Mary Wodell
Freehold,NJ
Summary
Experienced business owner dedicated to optimizing service delivery and enhancing customer experiences. Known for strong, compassionate leadership and effective communication, consistently achieving high customer satisfaction and loyalty.
Overview
29
29
years of professional experience
Work History
Owner/Operator
Lucky Dog Mobile Dog Grooming, LLC
Freehold, NJ
01.2011 - 08.2026
- Managed daily operations of mobile dog grooming services, ensuring high-quality pet care and customer satisfaction.
- Developed and implemented efficient scheduling system for appointments, optimizing service delivery and reducing wait times.
- Established strong relationships with clients through effective communication and personalized service offerings.
- Oversaw inventory management for grooming supplies, ensuring availability while minimizing waste and costs.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced service quality and loyalty.
- Managed day-to-day business operations including purchasing, scheduling, bookkeeping on quickbooks online, tax preparation.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
HR Benefits Assistant
Travelex Currency Services
Toronto, Canada
03.1997 - 03.2007
- Administer health and retirement plans ensuring compliance with regulatory requirements.
- Streamline benefits enrollment processes, enhancing efficiency for new hires.
- Process employee benefit inquiries clarifying policies and procedures.
- Audits of benefits data to ensure accuracy and proactively resolve discrepancies.
Education
Bachelor of Science - Finance
Fairfield University
Fairfield, CTSkills
- Inventory management
- Financial assessment
- Budget planning
- Operational reporting
- Customer relationship management
- Payroll administration
- Human resources
- Quickbooks Online, Google docs and sheets
Timeline
Owner/Operator
Lucky Dog Mobile Dog Grooming, LLC
01.2011 - 08.2026
HR Benefits Assistant
Travelex Currency Services
03.1997 - 03.2007
Bachelor of Science - Finance
Fairfield University