Mary Yazzie
Laguna
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Walmart
Albuquerque
12.2025 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Warehouse Worker
Amazon
Albuquerque
02.2025 - 10.2025
- Operated powered equipment to efficiently move and stack inventory, ensuring fast retrieval and shipment preparation.
- Conducted regular inventory checks to maintain accurate stock levels, supporting timely order fulfillment and minimizing discrepancies.
- Collaborated with team members to maintain a clean and organized workspace, enhancing overall operational efficiency and safety.
- Followed safety protocols and guidelines to prevent accidents, contributing to a safer working environment for all staff.
Home Care Provider
Quality Home Care Providers
Gallup
01.2021 - 07.2025
- Provided compassionate personal care to clients, enhancing their quality of life through tailored daily support.
- Assisted clients with daily living activities, ensuring safety and comfort in a supportive environment.
- Collaborated with healthcare professionals to develop individualized care plans that addressed specific client needs.
- Monitored client health status and reported changes to healthcare providers, ensuring timely interventions.
- Implemented safety protocols to maintain a clean and hazard-free environment for client care.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed care plan and directions to administer medications.
Security Officer
Laguna Development Corp
Albuquerque
12.2019 - 10.2020
- Monitored premises and ensured compliance with safety protocols, resulting in a secure environment for all staff and visitors.
- Conducted regular patrols and inspections of facilities to identify and mitigate potential security risks, enhancing overall safety.
- Responded promptly to alarms and emergencies, coordinating with local authorities to ensure effective resolution and safety.
- Developed incident reports detailing any security breaches or concerns, promoting transparency and accountability within the security team.
- Engaged with visitors and staff to provide guidance and support, fostering a welcoming and secure atmosphere throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Education
Tohajiilee Community School
Tohajiilee, NMSkills
- Customer inquiry resolution
- Complaint handling
- Customer relationship management
- Product knowledge
- Technical support
- Team collaboration
- Security patrols
- Emergency response
- Incident reporting
- Data documentation
- Warehousing functions
- Empathy and patience
- Customer education
- Customer relations
- Problem-solving
Certification
- Certified Nursing Aid
- Employability Skills
Timeline
Customer Service Representative
Walmart
12.2025 - Current
Warehouse Worker
Amazon
02.2025 - 10.2025
Home Care Provider
Quality Home Care Providers
01.2021 - 07.2025
Security Officer
Laguna Development Corp
12.2019 - 10.2020
Tohajiilee Community School