Mary Younan

Managed patient flow and office communications, supporting clinical staff with administrative tasks to enhance practice efficiency. Scheduled patient appointments, verified insurance benefits, and coordinated treatment plans and financial arrangements to ensure high-quality patient care.

Implemented individualized education plans (IEPs) and specialized behavioral interventions to improve student engagement, while facilitating small group instruction and providing one-on-one academic support. Collaborated daily with lead teachers, administrators, and related service providers, including Occupational, Physical, and Speech Therapists, to provide comprehensive support and promote a safe, productive learning environment. Supported middle school students with diverse cognitive and behavioral needs within 12:1:1 and 8:1:1 classroom settings.

Assisted patients with daily activities and comfort needs, supporting staff with non-medical tasks to enhance workflow efficiency. Organized patient rooms, restocked supplies, and coordinated blood drives and donation events to elevate quality of patient care.

Conducted 20+ individualized tutoring sessions to address specific student needs, while providing detailed explanations of topics such as chemical reactions, thermodynamics, acid-base chemistry, and organic synthesis in order to ensure that both students who were aided obtained an A in the class

Efficiently taught 40+ elementary school students the language Coptic while responsibly showing compassion and respect. Created several engaging group activities and diverse ways for children to inherently memorize and adopt a new language. Persuasively enabled each child to feel confident about their unique capabilities with uplifting and inspirational metaphors. Persistently interacted with parents regarding the needs and successes of their children while proactively responding to stimuli by the adequate division of time.

Assisted in escorting over 750 guests to their appropriate tables and greeted them warmly while managing the reservation system and coordinating seating arrangements effectively to limit the waiting list. Scheduled 300+ reservations. Created a warm environment by supporting serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.

Appropriately retrieved the complimentary medicines to prescriptions and aided in properly counting, packaging, and labeling over 30 prescription bottles a day. Assisted in the organization and sorting of various medicines and drugs. Effectively communicated with various patients in English, Arabic, and Spanish to notify and help refer patients to doctors to ensure their health and acquire needed prescriptions. Responsibly delivered multiple prescription medicines to patients who were unable to, while empathetically and patiently cooperating with demanding customers.

Assisted licensed physical therapists in patient care, observing treatment sessions. Managed patient records and documentation, ensuring all files were accurately prepared, scanned, and archived for secure electronic storage. Coordinated the preparation of physical files for shredding post-documentation, while following confidentiality protocols. Provided empathetic customer service and responded to patients' concerns. Collaborated with coworkers and supervisors to maintain work efficiency.

Delivered personalized instruction in various mathematical concepts for three students, resulting in average grade improvements of 8%, and assisted four students in gaining proficiency in the Spanish language by adapting teaching methods to suit the individual students' learning styles and abilities. Assessed students' progress through observation to provide feedback and develop strategies to improve the students' understanding and performance. Created engaging lesson plans and practice problems to reinforce key principles, ranging from basic algebra to advanced calculus. Collaborated with parents, teachers, and students to set learning goals, track progress, and accommodate tutoring plans to align with curriculum standards and preparation for exams.

Provided exceptional customer service, greeted customers, and fulfilled orders with a courteous and efficient manner. Prepared a wide range of food and beverage items, followed Dunkin' Donuts recipes and standards while adhering to health and safety regulations. Maintained a clean and organized store environment, ensuring that seated areas, counters, and equipment were sanitized and presentable at all times. Managed cash registers with accuracy, processed transactions, and contributed to inventory control and restocked supplies as needed.