Mary Young
Halethorpe,Maryland
Summary
- Operations and people management leader with experience across logistics, nonprofit, healthcare, and retail environments. Led teams of 100+ during peak operations and managed training compliance for 500+ employees. Skilled in workforce development, business operations, process improvement, performance management, and cross-functional leadership.
Overview
8
8
years of professional experience
Work History
Training Director
Bello Machre
Glen Burnie, Maryland
10.2023 - 08.2026
- Directed daily operations of the Training Department, Onboarding Department and Front Desk, overseeing staff supervision, workforce development, scheduling, resource allocation, and organizational training initiatives.
- Managed training compliance and certification tracking for 500+ employees, ensuring adherence to organizational policies and Maryland DDA, COMAR, and OHCQ requirements.
- Monitored employee timekeeping and attendance records, identified discrepancies, and assisted with payroll corrections to support accurate employee compensation.
- Developed and implemented strategic training plans, onboarding programs, and process improvements to strengthen operational efficiency, employee readiness, and regulatory compliance.
- Coordinated recruitment-related onboarding activities, new hire orientation, and cross-functional initiatives in collaboration with Human Resources and department leadership.
- Conducted compliance audits, maintained accurate training records, and supported organizational readiness for regulatory inspections and reviews.
- Qualified to conduct internal investigations involving reportable incidents, including evidence collection, witness interviews, documentation, and compliance with Maryland DDA requirements.
- Administered learning management systems, including Relias, and developed instructional materials, training programs, and performance tracking reports.
Operations Manager
FedEx Ground
Halethorpe, MD
02.2020 - 10.2023
- Directed daily warehouse operations, supervising 50+ employees during regular operations and 100+ during peak seasons while maintaining productivity, safety, and operational efficiency.
- Managed workforce scheduling, staffing, payroll coordination, employee performance, and daily operational planning to meet organizational goals and service expectations.
- Monitored key performance indicators (KPIs), productivity metrics, and operational reports to identify opportunities for process improvement and increased efficiency.
- Led recruitment initiatives, including planning and hosting hiring events, facilitated new hire orientations, conducted candidate interviews, evaluating qualifications, and making hiring decisions to meet high-volume staffing demands and operational workforce requirements.
- Developed and implemented employee engagement and recognition initiatives, including the Purple Pathways career development program, to improve morale and professional growth opportunities.
Medical Assistant
Pediatrics and young adults of Catonsville
Catonsville, Maryland
04.2021 - 04.2022
- Managed daily front-office operations, including patient scheduling, registration, insurance verification, and coordination of patient services.
- Maintained accurate electronic medical records, patient documentation, and confidential information in compliance with HIPAA regulations.
- Processed insurance authorizations, verified coverage, and supported billing and administrative workflows.
- Assisted healthcare providers with patient assessments, diagnostic testing, vital signs, and examination preparation.
Manager
Sport Clips
Elkridge, MD
02.2018 - 10.2020
- Directed daily business operations, including employee supervision, scheduling, inventory management, customer service, and financial performance.
- Led recruitment, interviewing, hiring, onboarding, and training initiatives to build a high-performing team.
- Established sales goals, monitored key performance indicators (KPIs), and implemented strategies to increase revenue, productivity, and profitability.
- Conducted employee performance evaluations, provided coaching and feedback, and addressed workplace conflicts and disciplinary matters.
- Collaborated with district leadership to implement company policies, maintain compliance, and achieve organizational objectives.
- Earned district-level recognition for outstanding leadership, sales performance, and customer satisfaction.
Education
PORII Investigator Training - Workforce Development
Maryland DDA
11.2024 - 11.2024
Cosmetologist - Cosmetology
Empire Beauty School - Baltimore
Baltimore, MD09-2015
CPR & First Aid Instructor -
National Safety Council
MANDT Instructor -
Department of Human Services
Skills
- Team Leadership & Staff Development
- Strategic Planning & Process Improvement
- Recruitment, Hiring, and Onboarding
- Budget & Resource Management
- Data Analysis & Performance Reporting
- Operational Performance Metrics & KPIs
- Payroll Administration & Timekeeping compliance
- Regulatory Compliance & Audit Readiness
- Learning Management Systems (Relias)
- Conflict Resolution & Deescalation
Accomplishments
- FedEx Ground- Employee of the Month | October 2023
- Sport Clips- Manager of the Month | September 2019 – MD/PA/DE District
Highest Average Service Ticket| September 2019 – Recognized for outstanding sales performance.
Highest Online Customer Satisfaction Survey Results| September 2019 – Recognized for exceptional customer service.
Timeline
PORII Investigator Training - Workforce Development
Maryland DDA
11.2024 - 11.2024
Training Director
Bello Machre
10.2023 - 08.2026
Medical Assistant
Pediatrics and young adults of Catonsville
04.2021 - 04.2022
Operations Manager
FedEx Ground
02.2020 - 10.2023
Manager
Sport Clips
02.2018 - 10.2020
Cosmetologist - Cosmetology
Empire Beauty School - Baltimore
CPR & First Aid Instructor -
National Safety Council
MANDT Instructor -
Department of Human Services