Mary A. Carpenter
Platte City,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Relationship Builder (Teller)
Mazuma Credit Union
Gladstone, MO
2023.01 - Current
- Creates and builds relationships with members
- Completers teller transactions in a timely manner
- Recognizes sale opportunities
- Work in a fast paced environment
911 Dispatcher
Platte County Sheriff
Platte City, MO
2021.10 - 2023.01
- Clearly communicate with officers and citizens
- Enter critical information into databases in a timely manner
- Able to effectively handle multiple situations under stress
- Operate multiple computer programs while answering phones and dispatching
Float Teller
Wells Bank
Platte City, MO
2021.07 - 2021.10
- Travel between locations when needed
- Open and close banking centers securing all confidential information
- Handling large amounts of cash on a daily basis
- Creating lasting relationships with customers
NICU Unit Secretary
Children’s Mercy Hospital
Kansas City, MO
2021.05 - 2021.07
- Maintains stock of NICU supplies
- Responsible for all phone calls and incoming visitors
- Inputs patient information for new admissions and discharges
- Delivers and verifies blood and medicine to nurses for babies
- Updates patient visitor information
Vault Teller/ Associate Mentor
Bank Liberty/ Central Bank of the Midwest
Kansas City, MO
2018.08 - 2021.03
- Maintained a balanced teller drawer
- Responsible for all vault transactions
- Trained new employees
- Aided in refilling ATM and completing ATM deposits
Education
High School Diploma -
Park Hill South High School
Riverside, MO 2011.08 - 2015.05
BBA - Human Resource Management
Colorado State University
Global Campus 07.2022 - Current
Skills
Training development aptitude
Creative problem solving
Strategic sales knowledge
Multi-line phone talent
Complaint resolution
Sales expertise
Cash Handling
Good Telephone Etiquette
Multitasking Abilities
Decision-Making
Timeline
Relationship Builder (Teller)
Mazuma Credit Union
2023.01 - Current
BBA - Human Resource Management
Colorado State University
07.2022 - Current
911 Dispatcher
Platte County Sheriff
2021.10 - 2023.01
Float Teller
Wells Bank
2021.07 - 2021.10
NICU Unit Secretary
Children’s Mercy Hospital
2021.05 - 2021.07
Vault Teller/ Associate Mentor
Bank Liberty/ Central Bank of the Midwest
2018.08 - 2021.03
High School Diploma -
Park Hill South High School
2011.08 - 2015.05