Michele Perry
Riverdale,GA
Summary
Professional with 20 years of experience in customer service and banking, demonstrating exceptional skills in digital transformation and operational efficiency. Proficient in advanced tech solutions, data-driven strategies, and personalized customer service, consistently exceeding targets and fostering team productivity. Adept at managing complex schedules and high-volume correspondence, with a strong focus on accuracy and compliance.
Overview
21
21
years of professional experience
Work History
Universal Banker Teller and Operations Champion
Truist Bank
09.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on use of banking website and mobile apps.
- Completed daily audits on branch lecture and cash vaults
- Collaborated with Area Leader to develop stellar branch operational goals and documents.
Insurance Policy Specialist
State Farm Insurance Company
12.2018 - 02.2022
- Maintained high standards of customer service by building relationships with clients.
- Followed up on denials, late payments, extensions and other special circumstances.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Acted as subject matter expert, answering internal and external questions and inquiries.
Corporate Travel Consultant
Southwest Airlines
08.2015 - 08.2018
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Educated customers about the brand to incite excitement about the company's mission and values. Managed high-profile corporate and international travel bookings, streamlining processes and enhancing client satisfaction through personalized service.
- Championed Southwest Airlines' brand values, inspiring customer excitement and loyalty through passionate communication of company mission and resolve issues on the spot.
- Optimized accounts payable and receivable for group reservations, ensuring accurate financial transactions and improved operational efficiency.
Fraud Analyst and Trainer
PNC Bank
09.2012 - 07.2014
- Managed team of 25 analysts focused on debit and credit card transactions
- Collaborated with the compliance department to eliminate procedural errors and margin breaks
- Continued education on current banking products and services through newly updated banking software
- Trained and directed new hires during department orientations.
Teller Supervisor
PNC Bank
11.2004 - 09.2012
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Examined tellers' reports of daily transactions for accuracy while coordinating daily cash reconciliation at a high-volume location
- Assessed clients' financial situations to develop strategic financial planning solutions
- Processed quarterly Vault and ATM audits with a zero-error rate.
Education
Bachelor of Science - Elementary Education
Saint Joseph's University
Philadelphia, PA06.2014
Associate of Science - EDUCATION
Camden County College
Blackwood, NJ01.2011
Skills
- Microsoft Office
- Amadeus
- ARD
- Quik
- Lotus Notes
- Outlook
- MS Dos
- Genesis
- Empower
- Sign Language (ASL)
- Active listening skills
- Detailed and people-oriented
- Training development aptitude
- Transaction Processing
- Document Verification
- Branch operations
- Credit card processing
- Creative problem solver
- Natural leader
Timeline
Universal Banker Teller and Operations Champion
Truist Bank
09.2022 - Current
Insurance Policy Specialist
State Farm Insurance Company
12.2018 - 02.2022
Corporate Travel Consultant
Southwest Airlines
08.2015 - 08.2018
Fraud Analyst and Trainer
PNC Bank
09.2012 - 07.2014
Teller Supervisor
PNC Bank
11.2004 - 09.2012
Bachelor of Science - Elementary Education
Saint Joseph's University
Associate of Science - EDUCATION
Camden County College