Maryah Griffin
McKinney,TX
Summary
Dynamic Medical Receptionist with extensive experience at Kokoro Health and Wellness, excelling in patient relations and appointment management. Proven ability to enhance workflow efficiency and maintain accurate EHR records. Skilled in insurance verification and compliance with HIPAA guidelines, ensuring optimal patient care and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Kokoro Health and Wellness
Dallas, TX
05.2024 - 03.2025
- Greeted patients and managed check-in processes to ensure smooth workflow.
- Scheduled appointments and coordinated with healthcare providers for optimal patient care.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in handling insurance claims and verification for patient services.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- managed over 50 customers a day
Medical Account Representative
Orthoeconomics
Dallas, TX
09.2023 - 04.2024
- Managed client communications to ensure timely resolution of inquiries and concerns.
- Provided support in the preparation of client proposals and presentations.
- Assisted in tracking sales metrics using CRM software for performance evaluation.
- Coordinated account activities to enhance customer satisfaction and retention rates.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
Patient Account Representative
Red River Hospital
Wichita Falls, TX
08.2022 - 05.2023
- Processed patient accounts efficiently, ensuring timely resolution of billing inquiries.
- Collaborated with healthcare providers to verify insurance benefits and eligibility for patients.
- Utilized electronic health record (EHR) systems to manage patient data and maintain accuracy in records.
- Educated patients on financial responsibilities and payment options related to their care services.
- Resolved discrepancies in billing statements by investigating account issues and implementing corrective actions.
- Assisted in training new staff on best practices for managing patient accounts and system navigation.
- Analyzed trends in account processing to identify areas for improvement and streamline workflows.
- Maintained compliance with healthcare regulations and internal policies to ensure data integrity and security.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Education
No Degree - Healthcare
Legacy
Carrollton, TX10-2024
Skills
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- Appointment setting
- Insurance verification
- Payment collection
- Appointment management
- Medical billing
- Electronic medical records
- EMR / EHR
- Medical records management
- Medical office administration
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Receptionist
Kokoro Health and Wellness
05.2024 - 03.2025
Medical Account Representative
Orthoeconomics
09.2023 - 04.2024
Patient Account Representative
Red River Hospital
08.2022 - 05.2023
No Degree - Healthcare
Legacy