Maryam Al-daghamin
Palos Hills,IL
Summary
Driven by a passion for empowering individuals, my focus is on guiding others through challenges and connecting them with resources to achieve meaningful outcomes. With a client-centered approach, a commitment to collaboration, and a dedication to fostering positive change, I strive to make a lasting impact on the lives of those I serve.
Overview
7
7
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
Palos Heights, IL
08.2022 - Current
- Delivered personalized financial solutions to meet customer needs, ensuring exceptional service and satisfaction.
- Educated customers on banking products and services, promoting informed financial decisions.
- Built and maintained strong client relationships, fostering trust and loyalty.
- Assisted customers with account management, transactions, and troubleshooting, ensuring smooth banking experiences.
- Proactively identified opportunities to cross-sell products, achieving sales targets, and driving business growth.
- Developed financial plans for customers based on their individual needs.
Sales Associate
Kohl's
Chicago Ridge, IL
11.2021 - 07.2022
- Assisted customers in finding products that fit their needs, ensuring a positive shopping experience.
- Addressed and resolved customer concerns promptly, maintaining high satisfaction levels.
- Provided information on promotions and product features to enhance customer decision-making.
- Processed transactions accurately while ensuring customer confidentiality.
- Built relationships with customers to encourage repeat business.
Shift Manager
McDonald's
Hickory Hills, IL
02.2019 - 01.2022
- Guided team development and task execution, ensuring alignment with wellness goals.
- Responded effectively to challenges, demonstrating strong crisis management skills.
- Led initiatives to engage diverse groups, enhancing outreach and awareness efforts.
- Assisted in resolving escalated customer service issues in a timely manner.
- Maintained precise documentation while upholding confidentiality standards.
Patient Care Assistant
Palos Hospital
Palos Heights, IL
01.2018 - 09.2020
- Assisted patients with daily activities, including mobility, hygiene, and meal assistance.
- Supported nurses and healthcare staff with basic patient care tasks, such as monitoring vitals, and restocking supplies.
- Provided emotional support and companionship to patients, fostering a positive healing environment.
- Assisted in communicating patient needs to medical staff, ensuring timely and efficient care.
- Provided compassionate care and support to patients, ensuring comfort and dignity in daily activities.
Education
Associate of Arts - Psychology
Moraine Valley Community College
Palos Hills, IL05-2022
Bachelor of Science - Psychology
Western Governors University
Salt Lake City, UTSkills
- Client Advocacy
- Crisis management
- Community Engagement
- Service Planning
- Empathy and compassion
- Communication Skills
- Community Outreach
- Consumer banking
Languages
Arabic
Full Professional
Timeline
Customer Experience Banker
Huntington National Bank
08.2022 - Current
Sales Associate
Kohl's
11.2021 - 07.2022
Shift Manager
McDonald's
02.2019 - 01.2022
Patient Care Assistant
Palos Hospital
01.2018 - 09.2020
Associate of Arts - Psychology
Moraine Valley Community College
Bachelor of Science - Psychology
Western Governors University
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