Maryam Chaudhry
Rome ,GA
Summary
Dynamic customer service professional with proven success at Dunkin Donuts & Baskin Robbins, enhancing customer loyalty through effective problem resolution and active listening. Skilled in Microsoft Excel and committed to improving customer satisfaction by training staff in service excellence, fostering a positive shopping experience, and maintaining strong client relations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dunkin Donuts & Baskin Robbins
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Store Manager
Victor Food & Grocery
06.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
Bachelor In Commerce -
Punjab University
Lahore Pakistan 08.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Computer proficiency
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Microsoft PowerPoint
- Microsoft Office Suite
Timeline
Customer Service Representative
Dunkin Donuts & Baskin Robbins
07.2024 - Current
Store Manager
Victor Food & Grocery
06.2019 - Current
Bachelor In Commerce -
Punjab University
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