Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MARYAM JAMSHED

Doha

Summary

Customer service professional with over 3 years of experience delivering exceptional support across various platforms, including email, phone calls, social media, and live chat. Skilled in maintaining positive customer relationships and resolving issues efficiently in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service

Qatar Airways
10.2021 - Current
  • Resolved customer complaints, boosting satisfaction ratings handling Social Media, Calls, Live Chat.
  • Assisted around 100 customers daily, consistently meeting performance targets.
  • Utilized active listening to understand needs and provide solutions.
  • Adapted quickly to new technologies and identified potential service issues proactively.
  • Regularly monitoring social media accounts to identify patterns and prevent any viral posts that could negatively impact company goodwill.

Customer Service

People Dynamics
10.2021 - 03.2023
  • Company Overview: (Worked for Qatar Airways)
  • (Worked for Qatar Airways)

Accountancy Teacher Assistant/Administrative Assistant

SKANS School Of Accountancy
01.2015 - 01.2016
  • Prepared and maintained sheets to track student assignment completion/ Communicated changes in class schedules and room assignments.
  • Supported the Accountancy Teachers by acting as a liaison between students and faculty.
  • Ensured students are informed about ACCA regulatory bodies, examination processes, and key deadlines.

Education

Intermediate -

Nisa College
Sialkot, Pakistan

ACCA - Accounting And Finance

Skans School of Accountancy
Sialkot, Pakistan
01-2020

Skills

  • Customer Service
  • Social Media / Live Chat / Calls
  • Communication
  • Time Management
  • Computer Literacy
  • Team Work
  • Adaptability
  • Student needs assessment
  • Excel

Certification

  • Circle of Excellence provided in recognition of 5 Star Service by Chief Officer Customer Experience (Qatar Airways)
  • Certificate of Appreciation awarded by team leader in recognition of volunteering in the leadership project of social media care team.

Languages

English
Advanced
C1
Urdu
Advanced
C1

Timeline

Customer Service

Qatar Airways
10.2021 - Current

Customer Service

People Dynamics
10.2021 - 03.2023

Accountancy Teacher Assistant/Administrative Assistant

SKANS School Of Accountancy
01.2015 - 01.2016

Intermediate -

Nisa College

ACCA - Accounting And Finance

Skans School of Accountancy

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MARYAM JAMSHED