Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Mariam Maiyegun

Austin

Summary

Professional with experience in customer service, adept at addressing customer inquiries and resolving issues efficiently. Assisted in training new Customer Service Specialists, ensuring adherence to company policies and effective practices. Demonstrated strong problem-solving skills while maintaining documentation of customer support requests and resolutions. Proven ability to enhance operational efficiency through strategic development and collaboration with team members.

Overview

1
1
year of professional experience

Work History

Customer Service

Lake Highlands Flowers
Dallas
02.2024 - 09.2024
  • Assisted with training new Customer Service Specialists on company policies and procedures related to effective customer service practices.
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Upheld customer service standards throughout each shift.

Customer Support

Lake Highlands Flowers
Dallas
02.2024 - 09.2024
  • Performed data entry tasks for customer support requests.
  • Developed strategies for enhancing overall efficiency of the customer support function.
  • Documented customer support requests and resolutions in a timely manner.

Cleaner

Lake Highlands Flowers
Dallas
02.2024 - 09.2024
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Emptied trash cans and replaced liners as needed.

Delivery Driver

Lake Highlands Flowers
Dallas
02.2024 - 09.2024
  • Maintained accurate records of goods delivered and collected payments as required.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.

Education

High School Diploma -

Lake Highlands High School
Dallas, Texas
06-2020

Skills

  • Customer service
  • Data entry
  • Problem solving
  • Documentation management
  • Customer relationship management
  • Safety protocols
  • Time management
  • Efficiency improvement
  • Team collaboration
  • Record keeping
  • Communication skills
  • Attention to detail
  • Adaptability
  • Customer service improvement
  • Customer service documentation
  • Friendly customer service

Languages

English
Full Professional

Affiliations

  • Reading
  • Knitting
  • Gardening
  • Meditation

Timeline

Customer Service

Lake Highlands Flowers
02.2024 - 09.2024

Customer Support

Lake Highlands Flowers
02.2024 - 09.2024

Cleaner

Lake Highlands Flowers
02.2024 - 09.2024

Delivery Driver

Lake Highlands Flowers
02.2024 - 09.2024

High School Diploma -

Lake Highlands High School
Mariam Maiyegun