Maryam Manoochehry

- Input and analyze relevant data to contribute to the development of comprehensive reports aimed at enhancing overall customer satisfaction and operational efficiency.

- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

- Maintained a high level of product knowledge, providing accurate information to customers.

- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

- Monitored customer interactions across multiple channels (calls, chats, emails) for quality and compliance.

- Analyzed data to identify trends, generate strategic insights, and drive continuous improvement.

- Utilized tools like Excel, Google Sheets, and Jira for effective data management and issue tracking.

- Developed and implemented quality control processes to optimize efficiency and customer satisfaction.

- Performed quality control and software testing to ensure the product met the desired standards.

- Identified, documented, and tracked software defects using bug tracking tools.

- Analyzed and reported test results, providing valuable insights to the development team.

- Performed data entry tasks, accurately inputting information into databases and spreadsheets.

- Generated reports and summaries of software testing and data findings to support decision-making processes.

- Assisted in data validation and verification to maintain data integrity and correctness.

- Collaborated with cross-functional teams to resolve software issues and improve overall product quality.