Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
RegisteredNurse
Maryam Pourmorad

Maryam Pourmorad

Seattle,WA

Summary

Dynamic Shift Supervisor at CVS Pharmacy with expertise in prescription processing and patient service. Proven ability to resolve insurance issues and enhance workflow efficiency. BLS certified and skilled in phlebotomy, I excel in fostering strong patient relationships and ensuring high-quality care. Fluent in English and Farsi, I bring a multicultural perspective to healthcare.

Overview

13
13
years of professional experience
4
4
Certification

Work History

Shift Supervisor, Rx

CVS Pharmacy
01.2024 - Current
  • Processed prescriptions from doctors and nurse practitioners using QT and QP workflows.
  • Communicated with insurance companies to resolve billing and coverage issues.
  • Interacted with patients in person and over the phone to answer questions and clarify prescription details.
  • Assisted with medication organization and shelf stocking to ensure workflow efficiency.
  • Supported vaccination services by preparing paperwork and coordinating with patients.

Shift Supervisor

CVS Retail Pharmacy
01.2024 - Current
  • Managed daily inventory checks and assisted with cycle counting.
  • Trained and supported new hires to ensure smooth onboarding and role readiness.
  • Operated cash register, handled transactions accurately, and balanced cash drawer.
  • Provided front-line customer service, addressing inquiries, complaints, and returns.
  • Processed, packaged, and shipped online and in-store orders.
  • Coordinated order pickups and deliveries with customers.
  • Handled new customer intake and created accounts in the store system.
  • Submitted product orders and monitored stock levels to avoid shortages.

English and Turkish Private Tutor

Freelance
01.2013 - Current
  • Taught English and Turkish to beginner and intermediate learners.
  • Designed customized lesson plans based on students’ learning goals.
  • Used interactive methods including role-play and multimedia.
  • Provided progress reports and parent feedback regularly.
  • Helped several students pass university language entrance exams.

Beauty & Hair Color Specialist & Trainer

Freelance
04.2021 - 07.2023
  • Provided hair coloring, hair treatment, and styling services to private clients.
  • Trained beginner-level students in hair coloring techniques and basic hair care.
  • Offered personalized consultations to clients based on hair type and desired results.
  • Maintained hygiene standards and safe handling of chemicals.
  • Managed appointment scheduling and customer follow-ups.
  • Built strong client loyalty through quality service and trust.

Accountant Assistant

Mobile Parts Distribution Company
03.2019 - 07.2022
  • Recorded daily financial transactions using accounting software.
  • Reconciled invoices and managed supplier payment schedules.
  • Assisted with monthly payroll and expense reports.
  • Maintained accurate documentation for audits and tax filing.
  • Supported warehouse inventory tracking.

Sales and Customer Advisor

Sony Electronics
01.2018 - 07.2020
  • Provided expert advice on Sony electronic products including TVs, cameras, and audio systems.
  • Maintained detailed product knowledge to support high-value sales.
  • Handled inventory control and managed daily restocking and display.
  • Assisted customers with after-sales service and technical troubleshooting.
  • Supported team coordination during promotions and product launches.

Store Manager

Mobile Accessories Store
03.2016 - 01.2018
  • Managed daily operations, purchasing, and stock control.
  • Supervised a small team of sales associates and trained new employees.
  • Processed customer orders and handled POS and inventory software.
  • Maintained strong relationships with wholesalers and negotiated pricing.
  • Designed in-store layout and managed product displays.

Sales Associate

Apple Brand Shop
01.2014 - 07.2016
  • Sold iPhones, iPads, and MacBooks with emphasis on features and ecosystem.
  • Provided basic technical support and setup for customers.
  • Handled warranty questions and after-sales concerns.
  • Ensured accurate product presentation and store branding compliance.
  • Participated in weekly sales meetings and reporting.

Sales Representative

Arman Life Insurance
01.2015 - 01.2016
  • Presented and sold life insurance packages to individual clients and families.
  • Conducted needs assessments and financial analysis for potential clients.
  • Maintained client database and conducted follow-ups for renewals.
  • Worked under monthly targets and achieved high sales conversion.
  • Participated in outreach programs and community seminars.

Education

Associate Degree In Nursing - Nursing

Shoreline Community College
Seattle, WA

Bachelor - General Psychology

Islamic Azad University
Iran
05.2017

Skills

  • Phlebotomy (Basic Venipuncture & Capillary Draw)
  • BLS Certified (CPR & Emergency Response – AHA)
  • First Aid Knowledge
  • Prescription Processing (QT/QP workflow)
  • Insurance Communication & Rejection Follow-up
  • Patient Service & Phone Support
  • Basic Pharmacology Knowledge (generic vs brand, dosage forms, uses)
  • Medication Shelving & Inventory Support
  • Vaccination Process Assistance
  • Order Packaging & Delivery Handling
  • Infection Control & PPE Use
  • Fluent in English, Farsi & Conversational Turkish

Certification

Phlebotomy certification

IV certification

BLS/CPR

Pharmacy assistant training

Languages

Persian
Full Professional
Turkish
Limited Working
French
Elementary
English
Professional Working

Timeline

Shift Supervisor, Rx

CVS Pharmacy
01.2024 - Current

Shift Supervisor

CVS Retail Pharmacy
01.2024 - Current

Beauty & Hair Color Specialist & Trainer

Freelance
04.2021 - 07.2023

Accountant Assistant

Mobile Parts Distribution Company
03.2019 - 07.2022

Sales and Customer Advisor

Sony Electronics
01.2018 - 07.2020

Store Manager

Mobile Accessories Store
03.2016 - 01.2018

Sales Representative

Arman Life Insurance
01.2015 - 01.2016

Sales Associate

Apple Brand Shop
01.2014 - 07.2016

English and Turkish Private Tutor

Freelance
01.2013 - Current

Associate Degree In Nursing - Nursing

Shoreline Community College

Bachelor - General Psychology

Islamic Azad University

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