Maryam Sultana
Chicago,IL
Summary
Experienced Engineering Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Manager-AMI Operations & Customer Analytics
EXELON - COMED
05.2021 - 08.2023
- Recognized the need for a data science approach to troubleshoot the failure of automated utility meters
- Restructured Advanced Metering Infrastructure (AMI) group to incorporate data scientists, enabling analysis and resolution of utility meter issues and increasing automated meter reading to 99.94%
- Interacted with a consultant to map steps across departments for the installation, troubleshooting, and removal of automated meters
- Identified process gaps, reconciled discrepancies, conducted workshops, and created documented procedures
- Presented to VP and obtained approval
- Created cross-departmental team to address break silos and nurture team efforts, which resulted in field meter order reduction of 7% thus improving customer response time from five to four days
- Created new methodology for analyzing unread meter data, moved from Excel to an online analytical platform and upskilled the team
- Reduced 2 headcount by two FTEs and decreased analysis time by ~60%
- Moved company KPIs to top quartile in industry.
Sr Distribution Field Engineer
EXELON - COMED
04.2018 - 05.2021
- Implemented process change, vendor training and a contractual agreement for improving power quality expertise for enhanced troubleshooting for Commercial and Industrial Customers power quality issues
- Improved Customer rating score by 5 points in Commercial & Industrial category in addition to 10M aggregate savings for top 10 Industrial customers
- Received President award for the above-mentioned initiative
- Assisted and trained Electric line specialist for customer power quality issues, which improved response time from five to three days for residential power quality tickets.
Sr Project Manager
EXELON - COMED
03.2016 - 04.2018
- Executed high-priority transmission & substation infrastructure projects split across three department (Operations, Engineering, IT)
- Formulated a communication plan, aligned objectives of each team, and minimized delays through consistent follow-up
- Contributed to on-time and within budget completions, saving $8M of contingency funds
- Implemented new radio communication system for 180 Electric Distribution centers, after project it was stalled and on verge of cancellation due to technical challenges
- Company recouped $10M investment cost
- Presented results of multiple projects to internal senior management
- Successfully answered detailed questions on underlying data and methodologies resulting in management buy-in.
Sr Planning Engineer
EXELON - COMED
04.2013 - 04.2016
- Served as Technical lead for utility’s first battery storage project, which helped with peak shaving of 10 Megawatts load leading to $1M of O&M savings
- Collaborated with Operations and External Affairs on capacity expansion projects to include municipal and large customer plans for customer benefit
- Contributed to adoption by department, and led to $6M of capital savings.
Education
Master of Science in Business Analytics - MSBA -
CARNEGIE MELLON UNIVERSITY – TEPPER SCHOOL OF BUSINESS
Pittsburgh, PA05.2024
Bachelor of Science in Electrical Engineering -
ILLINOIS INSTITUTE OF TECHNOLOGY
Chicago, IL12.2001
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Goal Setting
- Project Management
- Managing Operations and Efficiency
Timeline
Manager-AMI Operations & Customer Analytics
EXELON - COMED
05.2021 - 08.2023
Sr Distribution Field Engineer
EXELON - COMED
04.2018 - 05.2021
Sr Project Manager
EXELON - COMED
03.2016 - 04.2018
Sr Planning Engineer
EXELON - COMED
04.2013 - 04.2016
Master of Science in Business Analytics - MSBA -
CARNEGIE MELLON UNIVERSITY – TEPPER SCHOOL OF BUSINESS
Bachelor of Science in Electrical Engineering -
ILLINOIS INSTITUTE OF TECHNOLOGY
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