Maryam Zahid

DATA ANALYTICS & BUSINESS OPERATIONS

• Established and led enterprise-wide PMO using ITSM, achieving 20% cost savings by optimizing resources and implementing lean management processes
• Managed a portfolio of projects with a combined budget of over $500 million, overseeing a team of professionals across multiple regions, and driving data-informed decisions through the integration of ServiceNow and Microsoft tools
• Expanded the Greener Stores Program, including metrics tracking, cross-functional collaboration, and international rollouts
• Monitored and reported on responsible sourcing programs, such as Starbucks' Cocoa Sourcing Commitment and other ethical supply chain initiatives
• Oversaw 10 cross-functional teams, coordinating efforts for projects spanning 6 markets and 50 team members
• Enhanced process efficiencies by 40% by integrating new data analytics tools into the workflow

DATA ANALYTICS & BUSINESS INTELLIGENCE

• Led product based migrations such as Oracle EPM for financial analysis, forecasting, budgeting and KPI management
• Led several projects to support the company-wide data analytics platform migration to Snowflake, implementing cloud-based solutions, enhancing operational efficiency and scalability
• Managed full lifecycle implementation of Customer Data Platform CDP, delivering 30% revenue growth by optimizing data integration and utilization
• Rolled out sustainability dashboards/reports, ensuring compliance with international standards such as the EU's Corporate Sustainability Reporting Directive (CSRD)
• Analyze ESG data to identify trends, gaps, and opportunities for improvement using Power BI & Tableau
• Designed and implemented global data analytics dashboard serving 1500% users across APAC, Europe, utilizing advanced data visualization tools Power BI to create actionable insights
• Elevated project success rates by 25% by implementing agile methodologies and continuous process improvements

• Established PMO best practices, scaling project portfolio from $50k to $5M, optimizing resource allocation and project timelines
• Worked closely with the development team to ensure integration with other IT systems and external platforms (e.g., ERP, monitoring tools)
• Managed and prioritized service requests, incidents, and problem resolutions to meet SLAs and customer expectations
• Collaborating with cross-functional teams, such as IT operations, development, and support, to ensure seamless service delivery
• Conducted business analysis for multiple modules, defining functional specifications, ensuring alignment with organizational goals and ITSM best practices