Mary Amanda Gilliam
Remlap,AL
Summary
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Publix
Irondale , AL
08.2018 - Current
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Assisted customers with locating merchandise within the store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Customer Service Representative
Publix
Birmingham, Alabama
08.2018 - Current
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered customer inquiries via phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Associate of Science - Elementary Education
University of Alabama At Birmingham
Birmingham, AL05-2013
Associate of Science - Elementary Education
Central Alabama Community College
Childersburg, AL05-2011
Skills
- Check processing
- Order coordination
- Drawer management
- Quality assurance
- Cash handling
- Customer service
- Product knowledge
- Positive and professional
- Reliability and punctuality
- POS system operation
- Customer relationship management (CRM)
- Customer inquiries
- Product recommendations
- Phone etiquette
- Multitasking and organization
- Customer complaint resolution
- Adaptability and flexibility
- Retail merchandising
- Cash register operation
- Customer focus
- Customer satisfaction
Timeline
Customer Service Cashier
Publix
08.2018 - Current
Customer Service Representative
Publix
08.2018 - Current
Associate of Science - Elementary Education
University of Alabama At Birmingham
Associate of Science - Elementary Education
Central Alabama Community College