Maryana Jordan
Corona,CA
Summary
Service- focused professional dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Upbeat and flexible with 10 years experience in sales and customer service.
Overview
17
17
years of professional experience
Work History
Receptionist
PetVet
05.2022 - 04.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed approximately 30 incoming calls, emails and faxes per day from clients.
Sales
Nordstrom
03.2007 - 06.2020
- Improved sales performance through the development of effective sales strategies tailored to client needs.
- Used "Personal Book" to document sales activities and sales pipelines.
- Ranked among top sales performers, averaging over $800,000 sales annually.
- Reviewed sales goals, department performance and sales opportunities to predict buying needs.
- Increased overall corporate sales by developing and implementing strategic sales plans and forecasts.
- Alerted customers of department promotions and sales to increase overall departmental sales 90%.
- Collaborated closely with sales teams to provide pre-sales technical support, enhancing the overall customer experience throughout the sales cycle.
- Supported sales team by creating compelling sales presentations and product demonstrations.
- Increased aftermarket sales by developing and implementing strategic sales plans.
- Increased consumer sales by implementing effective sales strategies and building rapport with clients.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
- Managed a team of sales representatives to achieve monthly and quarterly sales targets.
Education
High School Diploma -
La Serna High School
Whittier, CA06.2002
Skills
- Proficient in Microsoft Word, Excel and retail POS systems/cash registers
- Greeting and Seating Clients
- Telephone skills
- Organization skills
- File Management
- Data Entry
- Customer and client relations
- Spreadsheet tracking
- Time Management
- Basic accounting
- Schedule Management
- Customer Service
References
Available Upon Request
Timeline
Receptionist
PetVet
05.2022 - 04.2024
Sales
Nordstrom
03.2007 - 06.2020
High School Diploma -
La Serna High School