Summary
Overview
Work History
Education
Skills
Timeline
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Mary Angela Kristoff

Staunton,VA

Summary

Motivated Bar Manager who holds Customer Service to the highest standard. I have over 10 years in the customer service industry and pride myself on being a hardworking, detail-oriented, and a loyal employee. I believe in being a strong professional leader in my position that can motivate staff as well as guests to be the best version of themselves. Long lasting connections with the community is something I feel very passionate about and believe it is the greatest asset to a business as well as an employee.

Overview

9
9
years of professional experience

Work History

Assistant Taproom Manager

Skipping Rock Beer Company
08.2019 - 01.2023
  • Displayed exceptional customer service by providing knowledgeable bartending service, a clean/safe work environment, and maintaining a welcoming atmosphere.
  • Contributed to taproom sales by suggesting promotional selling techniques, developing long lasting customer relationships, and hosting events.
  • Managed inventory and maintained tap room stock supply,
  • Collaborated with local business' to promote our brand.
  • Trained and mentored staff on taproom operations, customer service techniques, and beer knowledge to ensure customer satisfaction and staff comfortability in their product knowledge.
  • Created staff schedules and conducted regular staff meetings to provide all members of the team with upcoming events as well as updated tap room information/training.
  • Maintained a clean and safe environment.
  • Resolved conflicts between staff and patrons. Customer service is number one priority.
  • Closed out cash register and prepared end of shift cash reports. Managed all change for registers as well as bank deposit slips.
  • Worked with marketing manager to develop brand advertising as well as maintain social media presence.

Front of House Manager

Clocktower Food And Spirits
06.2014 - 08.2019
  • Implemented exceptional customer service to create long lasting relationships with customers.
  • Created a supportive and friendly atmosphere for staff as well as guests.
  • Lead Bartender for front of the house as well as back bar.
  • Managed all end of the night cash reports, change for registers, and bank deposits.
  • Increased sales by monitoring data and adjusting menu items based on customer suggestions and best selling food options.
  • Maintained high standards of cleanliness and organization throughout the restaurant to comply with health codes and safety regulations.
  • Coordinated local bands, vendors, and special events to host in the back bar event space,
  • Trained new hires on company procedures, policies, as well as proper food handling.
  • Partnered with back-of-house management in order to maintain communication between teams as well as implement new food items.
  • Resolved guests complaints while maintaining positive customer environment. Handled all guest/staff conflicts.
  • Inspected restaurant stock to identify shortages, replenish supply and maintain inventory. Managed all front of the house ordering as well as liquor inventory for front and back bar.
  • Created new and seasonal cocktail menus with original recipes.
  • Developed a well balanced schedule to ensure staff had proper hours and minimize payroll cost. Highly considered individuals personalities and how well they worked together for best restaurant experience for guests, staff, and overall execution of service.

Education

High School Diploma -

Scott County High School
Georgetown, KY
06.2008

Skills

    • Customer Service
    • Cash Handling
    • Scheduling Coordination
    • Team Building
    • Problem Solving
    • Multitasking Abilities
      • Conflict Resolution
      • Brand Awareness
      • Sales Strategies
      • Cleanliness Standards
      • Food Safety Compliance
      • Business Leadership

Timeline

Assistant Taproom Manager

Skipping Rock Beer Company
08.2019 - 01.2023

Front of House Manager

Clocktower Food And Spirits
06.2014 - 08.2019

High School Diploma -

Scott County High School

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Mary Angela Kristoff