Miles Osborn
Chicago,IL
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
3
3
Certification
Work History
Assistant Taproom Manager
Boxing Bear Brewing Company
Albuquerque, NM
04.2021 - 01.2025
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Taproom Manager
Ale Republic LLC
Sandia Park, US
05.2019 - 03.2021
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Customer Service Representative
Lavu Inc
Albuquerque, US
01.2019 - 04.2019
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Excelled in exceeding daily credit card application goals.
- Developed strong relationships with customers by providing personalized assistance and support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided accurate information about products and services to customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Assistant Manager
Jimmy John's Sandwiches
Albuquerque, US
08.2015 - 12.2018
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored employee attendance records, timekeeping, and payroll information.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High school diploma -
East Mountain High School
Sandia Park, NM05.2016
Certification
New Mexico Alcohol Certified
Illinois BASSET Certified
Servesafe Certified
Skills
- Budgeting expertise
- Food safety compliance
- Promotions execution
- Ordering supplies
- POS system proficiency
- Brand awareness
- Sales strategies
- Marketing initiatives
- Scheduling coordination
- ServSafe compliance
- FOH operations oversight
- Customer relationship building
- Vendor negotiation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsTimeline
Assistant Taproom Manager
Boxing Bear Brewing Company
04.2021 - 01.2025
Taproom Manager
Ale Republic LLC
05.2019 - 03.2021
Customer Service Representative
Lavu Inc
01.2019 - 04.2019
Assistant Manager
Jimmy John's Sandwiches
08.2015 - 12.2018
High school diploma -
East Mountain High School
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