Robert Porter
AVON,NY
Summary
Results-driven professional with extensive experience in taproom operations and staff supervision. Recognized for exceptional customer service and quality control, consistently implementing strategies that boost customer satisfaction and promote a positive team environment.
Overview
27
27
years of professional experience
Work History
Taproom Manager/Cellar Worker
Woods Beer & Wine Co.
2017.03 - 2025.12
- Managed daily operations of taproom, ensuring seamless service and positive customer experiences.
- Trained and supervised staff on customer service best practices.
- Developed and maintained inventory management systems for beer and wine selection.
- Organized promotional events that increased customer engagement and boosted sales.
- Worked closely with brewing team members on developing new beers for release at the taproom.
- Conducted regular quality control checks on beers served, maintaining high standards for quality and taste.
Bar Manager/Server Trainer
Red Lobster
Palmdale, California
2013.05 - 2017.03
- Managed inventory to ensure optimal stock levels and timely ordering of supplies.
- Trained and mentored staff in cocktail preparation and customer service, enhancing guest experience.
- Ensured compliance with health and safety regulations during bar operations.
- Coordinated day-to-day operations, including opening/closing duties, employee scheduling, cash handling, and payroll processing.
Printer Technician/Shipping and Receiving Lead
Imagic
Burbank, California
2010.02 - 2013.03
- Diagnosed printer malfunctions and performed necessary repairs efficiently.
- Installed new printing systems and integrated them into existing workflows seamlessly.
- Trained junior technicians on best practices for printer maintenance and repair techniques.
- Coordinated shipping schedules and logistics for timely deliveries.
- Collaborated with carriers to optimize transportation routes.
- Maintained communication with vendors regarding delivery schedules, product availability, and order status.
Bartender/Server
Olive Garden
Reno, Nevada
2002.06 - 2011.02
- Prepared and served beverages adhering to standard recipes and presentation guidelines, ensuring guest satisfaction.
- Interacted with guests to deliver exceptional service and promptly resolve concerns, enhancing overall dining experience.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Operated cash register and Point of Sale (POS) system for smooth transactions, ensuring accurate cash handling.
Heavy Equipment Operator/Combat Engineer
USMC Camp Pendleton
San Diego, California
1999.04 - 2002.04
- Operated heavy machinery for construction and maintenance tasks at military training facilities.
- Operated front end loader to move dirt and different base materials.
- Constructed defensive positions, bridges, and roads to support military operations.
- Conducted routine inspections and maintenance on heavy equipment to ensure operational readiness.
- Troubleshot mechanical issues on-site, reducing operational downtime.
- Trained new operators on equipment operation and safety standards, enhancing team competency.
Education
Associate of Arts - Graphic And Digital Design
Los Angeles City College
Los Angeles, CA2013-03
Bachelor of Science - Audio Engineering
The Art Institute
Santa Monica, CA2013-02
Skills
- Inventory management
- Quality control
- Beer pairing
- Brewery events
- Budgeting expertise
- Staff training
- Team building
- Customer engagement
- Customer service
- Leadership skills
- Problem solving
- Effective communication
Timeline
Taproom Manager/Cellar Worker
Woods Beer & Wine Co.
2017.03 - 2025.12
Bar Manager/Server Trainer
Red Lobster
2013.05 - 2017.03
Printer Technician/Shipping and Receiving Lead
Imagic
2010.02 - 2013.03
Bartender/Server
Olive Garden
2002.06 - 2011.02
Heavy Equipment Operator/Combat Engineer
USMC Camp Pendleton
1999.04 - 2002.04
Associate of Arts - Graphic And Digital Design
Los Angeles City College
Bachelor of Science - Audio Engineering
The Art Institute