Audrey Robinson
Rochester,MN
Summary
Results-driven professional with extensive experience in taproom management. Skilled in team leadership, staff training, and relationship building, contributing to improved service quality and increased sales in a collaborative environment.
Driven hospitality professional with strong background in managing taproom operations. Proven ability to enhance customer experiences, streamline processes, and boost sales. Skilled in team collaboration, inventory management, and staff training. Reliable, adaptable, and focused on achieving high standards and results.
Overview
14
14
years of professional experience
Work History
Taproom Manager
Little Thistle Brewing
Rochester, MN
07.2018 - Current
- Managed daily taproom operations to ensure exceptional customer experiences.
- Developed and implemented staff training programs to enhance service efficiency.
- Oversaw inventory management, optimizing stock levels and minimizing waste.
- Mentored junior staff, fostering a collaborative and high-performance work environment.
- Increased taproom sales by implementing effective promotional strategies and hosting engaging events.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly, welcoming atmosphere.
- Maintained a clean and safe environment through regular inspections and adherence to health code standards.
- Trained and mentored staff on taproom operations, customer service techniques, and beer knowledge.
- Implemented efficient scheduling practices to maximize staff productivity while minimizing labor costs.
- Strengthened community connections by participating in local events, partnering with nearby businesses, and supporting charitable causes.
General Manager
Octopus Bar
Cedar Falls, IA
04.2012 - 06.2018
- Oversaw daily operations, ensuring seamless service and high customer satisfaction.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Cultivated relationships with suppliers and vendors to negotiate favorable terms and improve product offerings.
- Fostered a positive work environment, encouraging open communication and collaboration among staff members.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
Waterloo West High School
WaterlooSkills
- Cleanliness standards
- Food safety compliance
- Scheduling coordination
- Sales strategies
- Brand awareness
- Ordering supplies
- Marketing initiatives
- Customer service
- Problem-solving
- Time management
- Customer relationship building
- Team collaboration
- Team leadership
- Clear communication
- Guest interaction
- Verbal and written communication
- Safety awareness
- Decision-making
- Cash handling
- Relationship building
- Outgoing personality
- Customer relations
Timeline
Taproom Manager
Little Thistle Brewing
07.2018 - Current
General Manager
Octopus Bar
04.2012 - 06.2018
High School Diploma -
Waterloo West High School