Kayla James
350 Council Trail,Illinois
Summary
Taproom Manager at More Brewing Company with a proven track record in enhancing customer engagement through successful event coordination. Expert in scheduling and inventory management, ensuring compliance with food safety standards while fostering a clean and efficient environment. Adept at training staff to deliver exceptional service and drive sales strategies.
Overview
11
11
years of professional experience
Work History
Taproom Manager/Event Coordinator
More Brewing Company
Huntley, IL
02.2020 - Current
- Managed daily taproom operations, ensuring exceptional customer service and product quality.
- Trained and supervised staff on beverage preparation and service standards.
- Developed and implemented inventory management procedures to optimize stock levels.
- Coordinated promotional events to enhance customer engagement and brand visibility.
- Oversaw event management processes to ensure seamless execution.
- Collaborated directly with clients to ensure project alignment and satisfaction.
Lead Server
Uncle Julio’s
Schaumburg, IL
12.2018 - 02.2020
- Managed server operations to ensure optimal performance and reliability. Completed and verified server checkouts at shift conclusion.
- Oversaw completion of all server opening and closing tasks.
Key Holder
Bulldog Ale House
Algonquin, IL
03.2015 - 12.2018
- Assumed responsibility as host, managing guest experiences and ensuring satisfaction.
- Assisted in guiding team members to achieve project goals. Supported operational tasks to maintain service quality. Collaborated with team members to enhance workflow efficiency.
- Developed and managed comprehensive scheduling systems to optimize resource allocation.
- Reconciled cash register at end of each shift to ensure accurate financial reporting.
- Executed store closure procedures to ensure security and compliance.
Education
Associates - Hospitality Management
College of DuPage
Glen Ellyn, IL05.2019
High School Diploma -
Huntley High School
Huntley, IL05.2016
Skills
Cleanliness standards
Food safety compliance
Scheduling coordination
Sales strategies
Timeline
Taproom Manager/Event Coordinator
More Brewing Company
02.2020 - Current
Lead Server
Uncle Julio’s
12.2018 - 02.2020
Key Holder
Bulldog Ale House
03.2015 - 12.2018
Associates - Hospitality Management
College of DuPage
High School Diploma -
Huntley High School