Mary Ann Farley

Ambassador

Outside Starter & Cart Rentals

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Prioritized time-sensitive tasks effectively ensuring deadlines were met consistently without compromising quality of work.
• Demonstrated outstanding customer service skills when interacting with diverse populations including probationers, family members, attorneys, and court personnel.
• Contributed to a safe community environment through diligent monitoring of probationer activities and reporting non-compliance issues.
• Enhanced probationer compliance by maintaining accurate records and monitoring case progress.

• Collaborated with cross-functional teams to align goals and ensure project success.
• Optimized inventory control, reducing waste and improving costefficiency.
• Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.