MaryAnn Ferri
Blakeslee,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Care Advocate
TTEC
11.2021 - Current
- Help a large volume of medicare customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated timely responses to online customer communication and researched complex issues.
Member Service Specialist
Serenite At Camelback Mountain
Tannersville, PA
10.2020 - 10.2021
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Made outgoing calls to provide information to perspective members and scheduled appointments.
- Answered any questions pertaining to our facilities and upcoming events.
- Maintained accurate and current customer account data processing and digital information updates.
911 Emergency Dispatcher
Northampton County Emergency Services
Nazareth, PA
03.2020 - 08.2020
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls to dispatch to appropriate agencies and officers on duty.
Document Processor
Koch 33 Auto
Easton, PA
07.2018 - 01.2020
- Prepare and Review all bank contracts for submission to banks ensuring all supporting documents are accounted for.
- Payroll processing for Sales Consultants.
- Post all wholesale deals for Accounting and Wholesale title submission.
- Warranty Processing and payables.
- Deal Processing.
Office Assistant
Clinton Acura
Clinton, NJ
05.2014 - 07.2017
- Completed clerical tasks such as filing, copying and distributing mail.
- Process and package all bank contracts for funding.
- Administer payroll, title work, employee benefits, accounts receivable, and daily deposit.
- Oversee all incoming and outgoing cash flow for the dealership.
Flight Attendant
Frontier Airlines
Trenton, NJ
06.2015 - 08.2016
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Education
Associate of Applied Science - Business Management
Allentown Business School
Allentown, PA01.1989
High School Diploma -
Easton Area High School
Easton, PA06.1987
Skills
- Process improvements
- Employee motivation and discipline
- Business administration
- Microsoft Word and Excel experience
Timeline
Customer Care Advocate
TTEC
11.2021 - Current
Member Service Specialist
Serenite At Camelback Mountain
10.2020 - 10.2021
911 Emergency Dispatcher
Northampton County Emergency Services
03.2020 - 08.2020
Document Processor
Koch 33 Auto
07.2018 - 01.2020
Flight Attendant
Frontier Airlines
06.2015 - 08.2016
Office Assistant
Clinton Acura
05.2014 - 07.2017
Associate of Applied Science - Business Management
Allentown Business School
High School Diploma -
Easton Area High School
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