Mary Ann Gallardo
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fast learner and committed to continuous, self-directed learning.
Overview
22
22
years of professional experience
Work History
Warehouse Associate
Amazon
09.2021 - 03.2022
- Worked inside an Amazon warehouse, receiving and processing customer returns
- Evaluated the condition of returned items to determine if they can be resold.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Worked safely around moving machinery.
Food Service Worker
Aramark
08.2018 - 12.2019
- Prepared food and baked goods according to a planned menu.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Adhered to all food safety regulations for sanitation, food handling, and storage
Client Support Clerk - Order Entry
Quest Diagnostics
10.2015 - 08.2016
- Responsible for obtaining and entering client supply orders into the Materials Management Software
- Assisted in preparation and distribution of reports to obtain drug testing supplies orders, inform about backorders or supply utilization constraints as needed
- Assisted in the pick/pack process of supplies
Process Expert
Maersk Global Service Center Philippines
06.2011 - 12.2014
- Handled the vessel reconciliation process, a pre and post cargo vessel system tasks to ensure successful loading of ocean cargo containers
- Utilized company unique tools to prepare the vessel load list and ensure containers are loaded in the intended ship and schedule
- Made follow ups with customers to complete all required export documents
- Attended to email correspondence to investigate and communicate container loading related issues with customers.
IP Relay Operator
Stellar Global Solutions Philippines
05.2008 - 04.2011
- Placed calls for the deaf and hard of hearing people through a web-based relay service
- Exercised excellent comprehension and listening skills, clear speaking voice to relay messages quickly and accurately
- Typed proficiently at 60 WPM to relay conversations verbatim and real time
- Adhered to a strict code of ethics and call confidentiality.
Call Center Agent
Teleperformance Philippines
06.2005 - 08.2007
- Sold company's products and services via telephone, closed sales and placed orders generated by open leads.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Elementary Teacher
Blessed Hope Christian Academy
06.2000 - 03.2005
- Taught students in various stages of development by using a variety of teaching methods such as lectures, discussions and demonstrations
- Established clear objectives for lessons, units and projects.
- Developed and implemented discipline strategies to maintain classroom order.
Education
Bachelor, Business Teachers Education -
Polytechnic University of the Philippines
03.2000
Skills
- Accuracy and Attention to Detail
- Fast Typing Speed
- Knowledge of MS Word, Excel, and Outlook
- Efficient on data entry
- Multitasking Capabilities
- Customer Service
- Quick Learner
Languages
English
Tagalog
Timeline
Warehouse Associate
Amazon
09.2021 - 03.2022
Food Service Worker
Aramark
08.2018 - 12.2019
Client Support Clerk - Order Entry
Quest Diagnostics
10.2015 - 08.2016
Process Expert
Maersk Global Service Center Philippines
06.2011 - 12.2014
IP Relay Operator
Stellar Global Solutions Philippines
05.2008 - 04.2011
Call Center Agent
Teleperformance Philippines
06.2005 - 08.2007
Elementary Teacher
Blessed Hope Christian Academy
06.2000 - 03.2005
Bachelor, Business Teachers Education -
Polytechnic University of the Philippines