Taisha L Jones
Collierville,TN
Summary
Compassionate, detail-oriented, and motivated recent graduate seeking a full-time Medical Assistant/Phlebotomist position to gain relevant field experience and improve professional skills. Looking to apply skills like empathetic communication and creative problem-solving to care for patients and support the needs of a medical team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon MEM5
Memphis, TN
10.2020 - Current
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated various types of equipment such as pallet jacks safely while moving products throughout the facility.
Customer Service Representative
Disneystore.com
Memphis, TN
08.2015 - 03.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Contacted shipping carriers for tracking and lost packages.
- Answered questions from customers that came in through the company's online chat feature.
- Collaborated cross-functionally to communicate issues and coordinate responses via email.
- Reviewed schedules of staff scheduled off and logged and monitored call-ins.
- Utilized social media accounts (Twitter, Instagram, and Facebook) to respond guests needing order assistance, product inquires and content.
Externship- Medical Assistant/Phlebotomist
ProHealth Mobile Labs
Holly Springs, MS
11.2023 - 01.2024
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated various types of equipment such as pallet jacks safely while moving products throughout the facility.
Education
Patient Care Technician Program -
PhlebotoME Medical Training Institution
Dallas, TX04.2025
National Certification - Medical Assisting And Phlebotomy
Phlebotome Medical Training & Labs
Holly Springs, MS02.2024
General Education Diploma - HiSet Program -
Messick Adult Center
Memphis, TN06.2012
Skills
- Proficiency in taking vital signs, drawing blood, and administering injections
- Ability to explain medical procedures and care to patients
- Proficiency in communicating effectively
- Empathy and compassion for patients
- Ability to work well in a team
- Strong customer service skills
- Ability to manage multiple tasks and priorities
- Attention to detail and accuracy
- Time management skills
- Ability to manage multiple tasks and priorities
- Attention to detail and accuracy
- Time management skills
- HIPAA Compliance
Certification
Nationally Certified Medical Assistant (CCMA)
Phlebotomy (CPT I)
CPR, AED and First Aid Certified
Pediatric Advanced Life Support (PALS)
References
Irianna Diesel, PhlebotoME Medical Training Institution (901)335-3620).
Timeline
Externship- Medical Assistant/Phlebotomist
ProHealth Mobile Labs
11.2023 - 01.2024
Warehouse Associate
Amazon MEM5
10.2020 - Current
Customer Service Representative
Disneystore.com
08.2015 - 03.2024
Patient Care Technician Program -
PhlebotoME Medical Training Institution
National Certification - Medical Assisting And Phlebotomy
Phlebotome Medical Training & Labs
General Education Diploma - HiSet Program -
Messick Adult Center