MARY ANN JAEGER

Input information into criminal system

Researched and provided information to DA's office

Provided customer service for Sheriff's office

Dispatched for Sheriff and City Police departments

Dispatched EMT's and fire departments for Lake Co Maintained professional demeanor by staying calm when addressing unhappy or angry customers

Interface with various departments providing and maintaining schedules and budgets

Research and provide final decision for on-press errors

Develop and implement process improvements

Develop successful teams to provide estimates and schedules for the company

Facilitator and change agent for many departments

Project managed several team outside the general scope of the position

Coached 11 sales reps through continuous training and motivation.

Only telephone coach to achieve over 100% of objectives

Worked with delinquent accounts, 90% became current

Managed sales budget

Analyzed multiple processes and project managed the budgets for offerings that affected over 500 markets

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Managed various projects throughout the plant
• Supervised two customer service reps