Mary Ann Johanford
San Antonio,TX
Summary
Detail-oriented professional skilled in inventory management, cash handling, and customer service. Committed to enhancing customer experiences while ensuring efficient operations.
Overview
3
3
years of professional experience
Work History
Crew Lead
Vineyard Vines
San Antonio, TX
10.2025 - Current
- Managed inventory and restocked merchandise on the sales floor to ensure product availability.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization in the store by adhering to company policies.
- Handled cash transactions accurately during register operations and closing procedures.
- Delegated tasks, monitored workflow, and assessed performance.
- Addressed customer inquiries and resolved complaints promptly to enhance customer satisfaction.
Key Holder
Chico's FAS
San Antonio, TX
11.2023 - 09.2025
- Opened and closed store following company procedures.
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Managed inventory levels and restocked merchandise as needed.
- Trained new staff on operational processes and customer service standards.
- Processed sales transactions accurately using point-of-sale system.
- Maintained store presentation according to visual merchandising guidelines to attract customers.
- Monitored store security and addressed any potential theft issues.
- Collaborated with team to maintain a positive shopping environment.
- Executed key holder responsibilities, including store opening, closing, and alarm management for security.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Replenished merchandise displays throughout the store.
Cash Office Associate
Ross Dress for Less
San Antonio, TX
04.2023 - 11.2023
- Reconciled daily cash drawer to ensure accurate financial reporting.
- Reconciled all sales at end of shift to ensure accuracy of funds received from customers.
- Verified cash drawer, counted money and balanced receipts.
- Tracked cash differences, compiled reports, and analyzed past data to identify discrepancies.
- Conducted regular audits of cash registers to identify discrepancies and resolve issues.
- Processed cash transactions accurately and efficiently during store operating hours.
- Managed change fund accurately throughout the day with minimal errors.
- Prepared and checked cashier register tills.
- Coordinated cash movements between offices and conducted bank transactions to maintain proper cash flow.
- Provided excellent customer service by greeting customers promptly and courteously.
- Operated a variety of office equipment such as calculators, scanners.
Education
BBA - Business Administration
Wayland Baptist University
San Antonio, TX05-2010
Associate of Applied Science - Business Administration
San Antonio College
San Antonio, TX05-1980
Skills
- Inventory management and cash handling
- Register and store operations
- Customer service and support
- Visual merchandising
- Workflow monitoring and attention to detail
- Problem solving and time management
- Team collaboration
- Effective communication
Affiliations
Volunteer Work
Timeline
Crew Lead
Vineyard Vines
10.2025 - Current
Key Holder
Chico's FAS
11.2023 - 09.2025
Cash Office Associate
Ross Dress for Less
04.2023 - 11.2023
BBA - Business Administration
Wayland Baptist University
Associate of Applied Science - Business Administration
San Antonio College