MaryAnn LeGore
Sugar Grove,IL
Summary
Experienced customer service professional with decades of shipment tracking, claims processing, case documentation, and conflict resolution experience.
Overview
45
45
years of professional experience
Work History
Senior Customer Service Representative
Federal Express
Aurora, Illinois
06.1988 - 05.2025
- Assisted FedEx Express customers with shipment tracking, delivery updates, and service-related questions.
- Tracked missing packages and coordinated with internal FedEx teams on tracing requests to resolve customer issues.
- Recorded delivery exceptions, service issues, and customer complaints in call logs to ensure accurate follow-up and resolution.
- Processed claim requests and gathered supporting details for FedEx package investigations to facilitate efficient resolutions.
- Escalated complex service problems to appropriate FedEx operations and support departments.
Assistant Front End Manager
Jewel Food Stores
St.Charles, Illinois
02.1980 - 05.1988
- Supervised Jewel Food Stores front end registers and customer checkout flow.
- Coordinated cashier schedules and front end coverage.
- Trained cashiers on register procedures and customer service.
- Monitored cash handling, voids, and drawer reconciliation.
- Resolved customer concerns at checkout and service desk.
- Supported opening and closing tasks for front end operations.
- Maintained bagging stations, lanes, and checkout supplies.
- Communicated with store leadership on front end priorities.
Education
High School Diploma -
St.Charles High School ( East)
St.Charles, IL. 06-1981
Some College (No Degree) - Science Education
Elgin Community College
Elgin ILSome College (No Degree) - Operating Room Technician
William Rainey Harper College
Palatine, ILSkills
- Shipment tracking
- Claims processing
- Package tracing
- Call documentation
- Delivery coordination
- Customer service
- Financial transaction management
- Problem solving
- Attention to detail
- Conflict resolution
- Effective communication
- Case documentation
Timeline
Senior Customer Service Representative
Federal Express
06.1988 - 05.2025
Assistant Front End Manager
Jewel Food Stores
02.1980 - 05.1988
High School Diploma -
St.Charles High School ( East)
Some College (No Degree) - Science Education
Elgin Community College
Some College (No Degree) - Operating Room Technician
William Rainey Harper College