Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Education and Training
Generic

Maryann Marselles

New York,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales/Customer Service Representative

Legalshield
11.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and customer complaints.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Cashier/Sales Associate

Barnes And Noble Bookstore
11.2018 - 03.2020
  • Followed company security procedures for handling large sums of money, and counted drawers in beginning and end of shift.
  • Maintained cleanliness of assigned area. Set up promo displays. Stocked shelves with merchandise.
  • Assisted customers over the phone and resolved complaints professionally. Provided high level of customer service.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed other duties as assigned by management .

Promotional Sales Representative

American Girl Place
11.2015 - 11.2019


  • Responded promptly to customer inquiries regarding product information or availability, and established rapport with clients.
  • Listened to customer feedback, both girls and guardians, about interest level in new products and shared this feedback with management.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed and implemented promotional strategies to increase sales for target markets.
  • Established strong rapport with clients, leading to repeat business and positive referrals.


Cashier/Sales Associate

American Girl Place
10.2014 - 11.2019
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service, including with complaints.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Followed company security procedures for handling large sums of money, and counted drawers in beginning and end of shift.
  • Maintained up-to-date knowledge of store merchandise and policies.



Education

Bachelor of Arts - Elementary And Special Education

King’s College
Wilkes-Barre, PA
05-2013

Skills

  • Cash register operation
  • Employee training
  • Customer service
  • Sales techniques
  • Product knowledge
  • Visual merchandising
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned high marks for customer satisfaction, company-wide.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Affiliations

  • Actor
  • promotional model
  • Filmmaker
  • Animal lover/Pomeranian Owner

Certification

  • Elementary Education certificate
  • Special Education certificate

Timeline

Sales/Customer Service Representative

Legalshield
11.2022 - Current

Cashier/Sales Associate

Barnes And Noble Bookstore
11.2018 - 03.2020

Promotional Sales Representative

American Girl Place
11.2015 - 11.2019

Cashier/Sales Associate

American Girl Place
10.2014 - 11.2019

Bachelor of Arts - Elementary And Special Education

King’s College

Education and Training

other

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