MARYANN MILANO
Chelsea,MA
Summary
Detail-oriented Service Coordinator and Procurement Specialist with expertise in streamlining service schedules and enhancing technician productivity. Skilled in vendor management and customer communication, ensuring timely deliveries and project updates. Adept at optimizing procurement processes and managing complex scheduling, significantly improving service delivery and customer experiences across multiple locations.
Overview
40
40
years of professional experience
Work History
Processing & Procurement Clerk/Service Coordinator
NEWPRO Operating LLC
10.1985 - 10.2025
- Ordered and tracked products including windows, doors, and bath materials while maintaining vendor communication for timely deliveries
- Procured materials and tools for technician use, ensuring readiness for scheduled tasks
- Scheduled and dispatched service technicians for installations, repairs, and preventative maintenance
- Coordinated daily technician workload, routing, and priorities across multiple locations
- Processed service work orders, created invoices, and supported accounts receivable activities
- Managed incoming calls from customers and internal departments, ensuring timely updates and confirmations
- Acted as primary customer contact throughout project lifecycle, facilitating communication and addressing inquiries
- Supported contract processing, finance coordination, and administrative tasks during company growth
Skills
- Service coordination
- Supply chain management
- Vendor management
- Procurement software
- Work order administration
- Invoicing and receivables
- Scheduling and routing
- Preventive maintenance planning
- Customer support services
- Data analysis
- Data entry and database oversight
- Email communication
- Word document creation
- Teams collaboration tools
- Interdepartmental communication
- Administrative functions
- Problem resolution
- Project coordination
- Relationship management
- Teamwork facilitation
Timeline
Processing & Procurement Clerk/Service Coordinator
NEWPRO Operating LLC
10.1985 - 10.2025