Mary Ann Nombrana
San Marcos,TX
Summary
Personable and dedicated to patient care representative with extensive experience in the medical field. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with patients. Motivated to maintain patient satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
CSR
Seton Family of Doctors at Hays
Austin , TX
11.2024 - Current
- Provided customer service support to customers over the phone and by email.
- Identified customer needs and provided appropriate solutions.
- Documented all conversations with patients to company standards.
- Managed multiple tasks while providing excellent patient care service experience.
CSR
Dell Children's Medical Center
Austin , TX
02.2017 - 05.2024
- Provided patient service support to customers over the phone and by email.
- Handled patients inquiries and complaints in a timely manner.
- Researched required information using available resources.
- Maintained records of patients interactions, transactions, comments.
- Documented all conversations with patients in charts according to company standards.
Front Desk Receptionist
Texas Sports Family Medicine
Austin , TX
02.2013 - 02.2018
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted patients warmly and made them feel welcome.
- Assisted with scheduling appointments for patients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the daily report at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated patients information in databases regularly to ensure accuracy of records.
Education
GED -
San Marcos High
San Marcos, TX04-1985
Skills
- Call center experience
- Scheduling
- Complaint resolution
- Account updating
- Hospitality and accommodation
- Problem resolution
- Clerical support
- Credit card payment processing
- Punctuality and reliability
- Multi-line telephone operations
- Data collection
- Positive and professional
- Customer service
- Professional telephone demeanor
Languages
English
Professional
spanish
Limited
Timeline
CSR
Seton Family of Doctors at Hays
11.2024 - Current
CSR
Dell Children's Medical Center
02.2017 - 05.2024
Front Desk Receptionist
Texas Sports Family Medicine
02.2013 - 02.2018
GED -
San Marcos High
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