Mary Ann Phillips
Little River,SC
Work Preference
Summary
I am hardworking and passionate job seeker with strong organizational skills eager to secure a position with your company. I am ready to help the team achieve company goals. I am also very organized and dependable. I am successful at managing multiple priorities with a positive attitude. I am also friendly with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. I also project a warm and caring attitude.
Overview
30
30
years of professional experience
Work History
Vacation Rental Director
Elliott Beach Rentals
06.2024 - Current
- Collaborated with vendors to secure competitive pricing for property services, improving budget management.
- Analyzed market trends to inform strategic decisions regarding rental pricing and property enhancements.
- Handled guests complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for guests and maintaining property aesthetics.
- Managed day-to-day operations of vacation rental properties, ensuring high standards of guest satisfaction.
- Organized check-in/check-out procedures seamlessly; providing clear instructions on accessing the property along with essential information about the surrounding area.
Reservation Agent
Elliott Beach Rentals
04.2022 - Current
- Answering incoming phone calls and developing friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for guests.
- Assisted in training new hires on proper procedures, software usage, and company policies ensuring consistent performance levels across the reservations team.
District Sales Manager
Rack Rooms Shoes
04.1996 - 10.2021
- Trained and mentored sales team members in customer relations, customer service and product placement.
- Supervised sales strategy, training, team structure and communication of regional sales program.
- Set clear objectives and helped team members develop plans to achieve quotas.
- Assessed effectiveness of sales representatives and implemented courses of action to rectify weaknesses.
- Hired and motivated high-performing sales team achieving sales quota.
Education
Some College (No Degree) - Tourism And Travel Management
Edmonson College
Some College (No Degree) -
QC Interior Design School
Skills
- Customer Service
- Friendly, Positive Attitude
- Team Management
- Team Building
- People Skills
- Training & Development
- Organizational Skills
- Active Listening
- Reliable and Trustworthy
- Relationship Building
- Critical Thinking
- Working Collaboratively
- Phone Etiquette
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Top District in the company with Customer Loyalty Program.
- Won three trips for exceeding Company sales quota.
Timeline
Vacation Rental Director
Elliott Beach Rentals
06.2024 - Current
Reservation Agent
Elliott Beach Rentals
04.2022 - Current
District Sales Manager
Rack Rooms Shoes
04.1996 - 10.2021
Some College (No Degree) - Tourism And Travel Management
Edmonson College
Some College (No Degree) -
QC Interior Design School