Maryann Purdy
Dawson Springs,KY
Summary
Qualified Member Service Representative with proven history of customer service and transaction processing. Effective in building relationships and maintaining accuracy in cash handling. Demonstrated excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative
C Plant Federal Credit Union
Madisonville, KY
11.2024 - Current
- Delivered exceptional member service by addressing inquiries and resolving issues promptly.
- Facilitated account openings and closings, ensuring compliance with regulatory requirements.
- Educated members on products and services, enhancing their financial literacy and engagement.
- Trained new staff on best practices in customer interactions and system usage, fostering a knowledgeable workforce.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Helped members with fraud claims and unlocking debit cards and getting new ones ordered in a timely manner.
- Work on overdraft reports every week and sent out letters to members about their negative balance as well as completing charge offs as needed.
Pharmacy Technician
Woodburn Pharmacy
Dawson Springs, KY
04.2024 - 11.2024
- Processed and dispensed medications accurately while adhering to safety protocols.
- Assisted pharmacists in managing inventory and ensuring adequate stock levels.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Conducted medication therapy management to enhance patient understanding of prescriptions.
- Maintained clean and organized workspaces to comply with health regulations and standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Office Clerk
South Hopkins Water
Dawson Springs, KY
07.2021 - 04.2024
- Kept office records organized and supplies well-stocked for optimal team performance.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Supported office clerical functions using word processing and other software, email and office machines.
- Worked easily with office programs such as Alliance and Microsoft Office to carry out daily team clerical needs.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Managed client communication, scanning documents and distribution of mail.
- Answer phone calls and take payments over the phone.
- Handle money payments for customers.
Certified Pharmacy Technician
Walmart
Princeton, KY
10.2020 - 07.2021
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Received, reviewed, dispensed and labeled over 200 prescriptions daily.
Assistant Office Manager
South Hopkins Water
Dawson Springs, KY
10.2017 - 10.2020
- Maintained clean and presentable front office for maximum appeal to customers and potential clients.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Input expenses, reconciled accounts and investigated variances to manage accounts payable and receivable.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Supported office clerical functions using word processing and other software, email and office machines.
- Complied with confidentiality regulations in handling customer information.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Delivered customer support and service experiences to promote more effective office environment.
Pharmacy Technician
Walgreen's Pharmacy
Madisonville , KY
03.2016 - 10.2017
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Verified prescriptions and drug labels, documents and packages.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
Education
Associate of Arts - N/A
Madisonville Community College
Madisonville, KY05.2020
High School Diploma -
Muhlenberg County High School
Greenville, KY05.2008
Skills
- Mail Management
- Organizing and Categorizing
- Prioritizing Work
- Information Confidentiality
- Customer Service
- Excel Spreadsheets
- Clerical Support
- Verbal and Written Communication
- Documentation and Reporting
- Time Management
- Data Entry
- Attention to Detail
- Outgoing Mail Preparation
- Microsoft Office
- Reliable and Punctual
- Team Collaboration
- Service-Oriented
- Multitasking and Prioritization
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Relationship building
Certification
- Certified Pharmacy Technician (CPhT)
Timeline
Member Service Representative
C Plant Federal Credit Union
11.2024 - Current
Pharmacy Technician
Woodburn Pharmacy
04.2024 - 11.2024
Office Clerk
South Hopkins Water
07.2021 - 04.2024
Certified Pharmacy Technician
Walmart
10.2020 - 07.2021
Assistant Office Manager
South Hopkins Water
10.2017 - 10.2020
Pharmacy Technician
Walgreen's Pharmacy
03.2016 - 10.2017
Associate of Arts - N/A
Madisonville Community College
High School Diploma -
Muhlenberg County High School