Maryann Ritchotte
Warwick,Rhode Island
Summary
Dynamic leader with a proven track record at Accurate Billing Solutions, and Anthem / Elevance Health, excelling in office management and employee supervision. Expert in workflow optimization and performance improvement, demonstrated through strategic policy modifications and advanced Microsoft Office proficiency. Achieved significant operational enhancements by leveraging research and development skills alongside effective training and coaching techniques. My strengths include, being a motivational leader and organizational problem-solver with team building and customer service skills. Extensive experience stepping into roles and quickly mastering day to day operations in a highly proficient manner.
Overview
5
5
years of professional experience
Work History
Medical Billing Office Manager
Accurate Billing Solutions LLC
Warwick, Rhode Island
11.2024 - Current
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Medicare Broker Sales Compensation Manager
Anthem / Elevance Health
Indianapolis, Indiana
02.2022 - 10.2023
- Researched Medicare credentials, licensing, appointments, and Compensation issues
- Researched, Billed, and explained department of Insurance appointment fees
- Responded to inquiries regarding licensing, commissions, understanding Medicare compensation payment schedules, and System navigation
- Documented information for CMS related to Agent compensation issues
- Conducted research to answer questions and handle issues using multiple systems and resources
- See Skills list
- Corresponded with agents, managers, providers, and Medicare beneficiaries via email, phone and USPS
Communications and Instructional Design Sr
Blue Cross Blue Shield/ NTT Data
East Providence, Rhode Island
08.2019 - 03.2020
- Researched Medical Policies and Procedures for Privacy Procedural Training for Blue Cross Blue Shield Medicare products
- Created training segments for Medicare Policy and Procedure for customer service representatives
- Trained, monitored and evaluated instructors on their delivery of Medicare, HIPAA, Privacy practice trainings
- Participated in seminars and additional training to expand Medical terminology, and Technical knowledge and skills
- Developed customized reports, summarizing and presenting data in visually appealing format
- Optimized core processes to improve business performance and operational accuracy
- Uphold strict security standards to protect sensitive customer information
- Identified and resolved problems through root cause analysis and research
- Validated results and performed quality assurance to assess accuracy of data
- Conducted workplace compliance training to reduce liability risks and operate effectively
Education
Certification - Medical Billing and Coding Specialist
911 Programs
Warwick, Rhode Island09.2024
Skills
- Office management
- Employee supervision
- Training and coaching
- Workflow optimization
- Performance improvement
- Documentation and control
- Policy and procedure modification
- Charge entry, payment posting
- Billing
- Demographic and insurance implementation
- Research and Development
- Proficient in Microsoft Office
- Skilled with essential multiple operating systems
Languages
English, Native
References
References available upon request.
Timeline
Medical Billing Office Manager
Accurate Billing Solutions LLC
11.2024 - Current
Medicare Broker Sales Compensation Manager
Anthem / Elevance Health
02.2022 - 10.2023
Communications and Instructional Design Sr
Blue Cross Blue Shield/ NTT Data
08.2019 - 03.2020
Certification - Medical Billing and Coding Specialist
911 Programs
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