Maryann Rosas
Redwood City,CA
Summary
Vigilant Security Officer with 13 years of experience possessing strong problem-solving and communication skills and able to work in a fast-paced environment. Committed to providing a safe and secure environment for customers and staff. Frequently praised for my work ethic by co-workers, I can be relied upon to help team achieve its goals. Operates well in both individual and team capacities and able to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth + efficiency to meet company needs and increase value.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Covenant Aviation Security, TSA
03.2007 - 08.2019
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Conducted regular patrols of key areas to spot and control security concerns.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Volunteer Domestic Violence Counselor
Support Network For Battered Women
08.2006 - 05.2007
- Provided crisis intervention services to individuals experiencing domestic violence, ensuring immediate safety and connecting them with appropriate resources.
- Provided empathetic listening skills during phone calls allowing clients to feel heard and validated in their experiences.
- Assisted clients in identifying community resources and connecting with appropriate services.
Volunteer Court-Appointed Special Advocate
Court-Appointed Special Advocates Of San Mateo
12.2005 - 08.2006
- Provided ongoing support to children in court proceedings by attending all hearings, offering emotional guidance, and ensuring their rights were protected.
- Assessed clients for abuse and neglect and reported findings to court.
- Provided reports summarizing observations from visits with families and progress towards goals set by courts.
- Communicated regularly with supervisors regarding progress made on assigned cases.
- Researched each client's case to become familiarized with his or her background by carefully reviewing available documents to provide best possible advocacy.
Education
High School Diploma -
Notre Dame High School
Belmont, CA05.2003
Skills
- Integrity and Honesty
- Strong verbal Radio Communication
- Customer service and assistance
- Policy Enforcement
- Computer Literacy
- Stress Tolerance
- Public Safety Awareness
- Detailed Incident Reporting
- Responds to incidents Critical situations in a calm, problem solving manner
Certification
- Bureau of Security and Investigative Services
-PPO Qualified Manager Registration #1188
-BSIS Principal Registration #4437
- CA Guard Card
-Completed 8 Hour Course #SC-101
Completion Date: 1/23/2024
-Powers to Arrest 4 Hours-BSIS 4 Hours-WMD
(need to complete Livescan to obtain Guard Guard Certification)
Timeline
Transportation Security Officer
Covenant Aviation Security, TSA
03.2007 - 08.2019
Volunteer Domestic Violence Counselor
Support Network For Battered Women
08.2006 - 05.2007
Volunteer Court-Appointed Special Advocate
Court-Appointed Special Advocates Of San Mateo
12.2005 - 08.2006
High School Diploma -
Notre Dame High School