MaryAnn Serrano
Glendale,AZ
Summary
Dynamic professional with extensive experience as a Courier Contractor at Lab Logistics, excelling in route optimization and compliance with safety regulations. Proven ability to enhance customer satisfaction through bilingual communication and effective training. Recognized for implementing feedback mechanisms that improved service quality and expedited urgent deliveries under tight deadlines.
Overview
15
15
years of professional experience
Work History
Courier Contractor
Lab Logistics
Arizona City, AZ
03.2023 - Current
- Delivered medical supplies to healthcare facilities within designated time frames.
- Ensured compliance with safety regulations and proper handling of sensitive materials.
- Maintained accurate delivery logs and documentation for tracking shipments.
- Coordinated routes effectively to optimize delivery schedules and reduce delays.
- Communicated with dispatch to address any delivery issues or changes in plans.
- Trained new couriers on procedures and best practices for efficient operations.
- Implemented feedback mechanisms to enhance service quality and customer satisfaction.
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
Secretary
Law Firm of Scott T. Moorey
Miami, FL
05.2020 - 09.2023
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Assisted in troubleshooting technical issues, guiding users through solutions effectively.
- Documented customer interactions accurately in CRM system for future reference and analysis.
- Collaborated with team members to streamline communication processes across language barriers.
- Adapted quickly to changing priorities, maintaining composure under pressure while serving diverse clientele.
- Ensured compliance with company policies during customer service interactions, promoting operational integrity.
- Participated in training sessions, acquiring knowledge on product offerings and customer engagement strategies.
- Contributed ideas for process improvements, enhancing overall efficiency of customer service operations.
- Promoted brand loyalty through excellent rapport-building techniques when communicating with customers from diverse backgrounds.
Bilingual CSR
NCO
Guatemala City
02.2011 - 10.2021
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Assisted in troubleshooting technical issues, guiding users through solutions effectively.
- Documented customer interactions accurately in CRM system for future reference and analysis.
- Collaborated with team members to streamline communication processes across language barriers.
- Adapted quickly to changing priorities, maintaining composure under pressure while serving diverse clientele.
- Ensured compliance with company policies during customer service interactions, promoting operational integrity.
- Participated in training sessions, acquiring knowledge on product offerings and customer engagement strategies.
- Contributed ideas for process improvements, enhancing overall efficiency of customer service operations.
- Promoted brand loyalty through excellent rapport-building techniques when communicating with customers from diverse backgrounds.
Education
Elementary -
Riverside Elementary
Miami, FLHigh School Diploma -
Florida Christian Academy
Miami, FLMiddle School -
Arvida Middle School
Miami, FLSkills
- Route optimization
- Delivery compliance
- Hazardous materials handling
- Accurate documentation
- Customer service excellence
- Bilingual communication
- Technical troubleshooting
- Training and mentoring
- Emergency delivery protocols
Timeline
Courier Contractor
Lab Logistics
03.2023 - Current
Secretary
Law Firm of Scott T. Moorey
05.2020 - 09.2023
Bilingual CSR
NCO
02.2011 - 10.2021
Elementary -
Riverside Elementary
High School Diploma -
Florida Christian Academy
Middle School -
Arvida Middle School