Maryann VARCIAG

Work History

Lee Spring - Quick Spring division

SANTA FE SPRINGS, California

11.2016 - Current

Developed Quick Spring as an independent unit under Lee Spring's umbrella.
Successfully secured a suitable site measuring approximately 2,000 sq/ft in Santa Fe Springs, CA by April 2017 and promptly commenced the process of obtaining the required business license.
Set up office, warehouse, and phone systems while implementing Gatekeeping processes and various software applications like ERP (Syspro), Lee Design, Quality Control System/Lee Inventory System for Shipping and Receiving, and ADSI.
Cultivated relationships with previously utilized vendors, confirming their eligibility as potential suppliers for Quick Spring.
Established successful partnerships with CA suppliers for Lee Spring and Quick Spring, initiating orders for Lee Spring in February and Quick Spring in August of 2017.
Ensured efficient business operations through effective management of gatekeeping, phone answering, Purchase Order receipts, customer account creation, sales order entry, inventory control, and follow-up.
Developed and managed strong, enduring customer connections by employing efficient account management techniques
Resolved customer complaints efficiently, upholding exceptional service standards.
Tracked weekly sales to create detailed reports for meetings and managed records for new orders, customers, shipping, and receiving.
Maintained gross margins between 63%-67%.
Streamlined collaboration with engineers to enhance gross margins through effective quoting/pricing management.

Century Spring Corp-MW Industries

Los Angeles

02.1989 - 04.2015

Managed custom sales division and engineering department.
Managed sales and profitability of two departments, resulting in a significant 250% growth and a commendable 56% gross margin.
Developed and executed streamlined strategies that enhanced workflow for both departments and the ERP system.
Maintained optimum productivity and quality standards through effective oversight of daily operations.
Coached, mentored, and trained team members to enhance their performance.
Maintained high standards of customer service, and experience in B2B sales.
Provided cross-training to employees for increased role coverage.
Managed and expanded a vast customer database, cultivating enduring business relationships in diverse sectors including medical, industrial, aerospace, and manufacturing.
Focused on Customer Service and fostering lasting customer and vendors loyalty.
Persistently interacted with outside sales teams on a daily basis.
Utilized strong negotiation and influencing skills to acquire new customer accounts as well as revive dormant accounts.
Demonstrated leadership capabilities with strong management skills

All American Home Center

Downey, CA

08.1986 - 04.1989

Assisted customers with returns, and refunds, and resolved transaction issues.
Learned duties for various positions and provided backup at key times.
Performed cash, card, and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Worked with floor team and managers to meet a wide range of customer needs.
I was responsible for a large team of cashiers while I was in the supervising role.
Worked closely with shift manager to solve problems and handle customer concerns.