Maryanna Berking
Clever Cog (Family-Owned Business)
Old Bridge,United States
5
years of professional experience
Customer-focused and dependable professional with supervisory experience in the pet industry, specializing in customer service, scheduling, client communication, and daily operations. Experienced in assisting pet parents, managing reservations, coordinating pet care, handling medications, resolving customer concerns, and maintaining accurate records in a fast-paced environment. Organized, detail-oriented, and comfortable managing multiple priorities while providing friendly, professional support. Passionate about creating positive customer experiences and excited to bring my pet-industry knowledge and strong communication skills to Smalls.
Work History
PetsHotel Supervisor
- Oversee daily administrative and operational activities for the PetsHotel department, helping maintain an organized and efficient workflow.
- Coordinate employee assignments, schedules, daily priorities, and coverage to support smooth department operations.
- Maintain accurate guest records, reservations, check-in/check-out information, and related documentation.
- Handle phone calls, client questions, appointment and reservation requests, and follow-up communication in a professional manner.
- Process transactions and payments accurately while assisting with daily reconciliation and recordkeeping.
- Train, guide, and support team members while communicating procedures, expectations, and operational updates.
- Resolve customer concerns, document issues, and coordinate solutions while maintaining a positive customer experience.
- Monitor supplies, administrative needs, and department tasks while managing multiple priorities in a fast-paced environment.
Inside Sales Representative / Administrative Support
9 Months- Manage client communications, inquiries, follow-ups, and administrative requests.
- Coordinate scheduling and maintain organized client information and business records.
- Perform outreach and follow-up calls while documenting client interactions and next steps.
- Assist with day-to-day administrative operations, customer relations, and business organization.
- Support marketing and social media activities while maintaining professional written communication.
Veterinary Receptionist / Administrative Assistant
7 Months- Provided front-office administrative support in a busy professional environment while managing multiple priorities.
- Scheduled and coordinated appointments, maintained calendars, and updated client and patient records accurately.
- Answered multi-line phone calls, responded to client questions, and communicated service information professionally.
- Entered and maintained information in the practice database while keeping records organized and current.
- Processed payments by cash and credit card and assisted with insurance-related claims and documentation.
- Organized files, maintained office supplies, and supported staff with day-to-day administrative needs.
- Communicated with clients by phone and in person and coordinated information between clients and clinical staff.
Team Leader / Supervisor
2 Years 7 Months- Led daily department operations and coordinated team assignments to maintain an organized workflow.
- Answered phone calls, responded to client questions, welcomed customers, and managed email communication.
- Maintained accurate guest information and coordinated reservations and service-related requests.
- Directed team members, communicated daily priorities, and monitored completion of assigned tasks.
- Managed multiple client requests and operational responsibilities while maintaining detailed records.
Receptionist / Front Desk
10 Months- Provided front-desk administrative support by greeting clients, answering phones, and handling customer requests.
- Processed transactions, handled cash and card payments, and maintained accurate sales records.
- Managed client questions, package sales, scheduling-related requests, and daily front-office tasks.
- Maintained a professional and organized front-desk environment.
Education
High School Diploma
Skills
Administrative Support
Payment Processing & Cash Handling
CRM & Database Systems
Data Entry & Record Keeping
Email & Phone Communication
Team Coordination & Supervision
Scheduling & Calendar Management
File & Document Management
Time Management
Customer & Client Service
Microsoft Office / Computer Operations
Attention to Detail
Personal Information
Title: Customer Experience
Timeline
Inside Sales Representative / Administrative Support
Clever Cog (Family-Owned Business)
01.2026 - CurrentRead More
Veterinary Receptionist / Administrative Assistant
4 Paws Animal Hospital
12.2025 - 07.2026Read More
Receptionist / Front Desk
Tanlines of Spotswood
03.2022 - 01.2023Read More
Team Leader / Supervisor
Golden Paws Pet Resort and Spa
07.2021 - 02.2024Read More
The Grier School
High School Diploma
Read More
PetsHotel Supervisor
PetSmart
CurrentRead More