Maryanna Srygley
Kirby,AR
Summary
Experienced hospitality coordinator skilled in managing daily operations, employee schedules, and customer service. Proficient in billing, reporting, and reservations management to ensure seamless service and satisfaction. Adept at coordinating teams and leading marketing initiatives to enhance guest experiences. Seeking a full-time administrative role that offers opportunities for long-term growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lodging Manager
Self Creek Lodge and Marina
Kirby, AR
05.2023 - Current
- Led daily operations by coordinating reservations, guest check-ins, and housekeeping schedules to ensure customer satisfaction.
- Managed payroll, financial reporting, and employee schedules to maintain organizational efficiency.
- Handle guest inquiries and complaints with professionalism and efficiency.
- Lead marketing initiatives, including social media, promotions, and event coordination.
- Supervise and train staff, maintaining a positive, productive work environment to improve team productivity.
- Oversaw merchandise management and marina store operations, ensuring inventory accuracy and prompt guest service.
Host
Outback Steakhouse
Hot Springs, AR
02.2023 - 05.2023
- Greeted and seated guests, optimizing table flow and wait times.
- Communicated with servers and kitchen staff to ensure smooth service.
- Provided menu information and answered guest questions.
- Monitored dining area cleanliness and readiness.
- Supported team morale through clear communication and teamwork.
- Balanced multiple tasks in a fast-paced retail and dining environment.
Host and Retail
Cracker Barrel Old Country Store
Hot Springs, AR
09.2022 - 02.2023
- Greeted and seated guests while maintaining a welcoming atmosphere.
- Resolved customer concerns quickly to ensure satisfaction.
- Promoted sales and loyalty programs to enhance guest experience.
- Maintained product displays, ensuring items were organized and visually appealing.
Dock Hand and Housekeeping
Self Creek Lodge And Marina
Kirby, AR
05.2018 - 08.2022
- Rehired for multiple summer seasons to assist with marina operations and cabin preparation during peak guest periods.
- Cleaned and restocked cabins and facilities to ensure a high standard of presentation.
- Assisted guests with boat rentals, fueling, and docking while maintaining safety and customer satisfaction.
Carhop
Sonic Drive-In
Glenwood, AR
12.2021 - 06.2022
- Handled cash transactions and delivered food to guests efficiently.
- Operated communication systems to take accurate orders.
- Maintained a clean and organized work area.
- Improved efficiency by restocking supplies during downtime.
Education
Associate of Applied Science - Hospitality And Tourism Management
National Park College
Hot Springs, AR05-2024
High School Diploma -
Centerpoint High School
Amity, AR05-2021
Skills
- Customer service and hospitality
- Administrative support
- Attention to detail
- Employee scheduling
- Data entry and record keeping
- Problem solving
- Team collaboration
- Dependability and reliability
- Cash handling
- Conflict resolution
- Time management
- Event coordination
- Reservations management
- Front desk operations
- Telephone etiquette
- Reporting
- Guest relations management
Certification
ServSafe Food Protection Manager
Timeline
Lodging Manager
Self Creek Lodge and Marina
05.2023 - Current
Host
Outback Steakhouse
02.2023 - 05.2023
Host and Retail
Cracker Barrel Old Country Store
09.2022 - 02.2023
Carhop
Sonic Drive-In
12.2021 - 06.2022
Dock Hand and Housekeeping
Self Creek Lodge And Marina
05.2018 - 08.2022
Associate of Applied Science - Hospitality And Tourism Management
National Park College
High School Diploma -
Centerpoint High School