Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARYANNE MASCIA

Punta Gorda,FL

Summary

Highly motivated, results-driven professional with over 36 years’ experience in multiple disciplines including: Quality Assurance (including Complaint Vigilance, Batch Release, Incoming Inspection of raw materials and components, and Quality Inspection of finished goods), Transportation (including import/export logistics, management of Hazardous Materials, and household moving arrangements for employee relocations), Customer Service supporting the Distribution Center, Training for Call Center employees, and Procurement of raw materials and active ingredients. Proficient in Microsoft Office Suite and Google Suite. Possesses a strong work ethic with strong attention to details. Collaborates effectively as part of a team and stimulates good attitude in others. Exceptionally skilled at managing multiple priorities while adhering to tight deadlines without compromising quality or compliance. Looking to secure a career opportunity that fully utilizes my knowledge, training, and skills, while making a significant contribution to the success of the company.

Overview

40
40
years of professional experience

Work History

Administrative Assistant

POOCH & KITTY DENTAL, LLC
01.2024 - Current
  • Manages appointment scheduling and customer database for Mobile Pet Dental Technician utilizing DaySmart Pet app
  • Automated the cancellation list using Excel making it simpler to track and trend
  • Standardized all customers zoning prefixes in DaySmart Pet
  • Revamped the Waiver Form so that data integrity is not compromised based on customer entries and improves customer experience
  • Designed the invoicing document for sale of supply items (e.g
  • Toothbrushes, spray, etc.)
  • Created a lengthy, detailed Training document for the Administrative Assistant role
  • Created a petty cash log to track Administrative Assistant’s business expenses
  • Developed a timecard system to track the Administrative Assistant’s working hours
  • Organizes and coordinates travel plans for Mobile Pet Dental Technician

Sr. Manager, Global Complaint Vigilance Investigations

JOHNSON & JOHNSON CONSUMER COMPANIES, INC.
08.2018 - 03.2021
  • Led, coached, empowered, and motivated a staff of team leaders and professionals who executed to the Global Complaint Vigilance process with direct oversight of complaint investigations for products marketed in NA, EMEA, and APAC within the Global Consumer Health portfolio
  • Established and maintained clear communication amongst numerous external manufacturing (EM) sites
  • Managed professional and collaborative relationships with EM sites to ensure robust quality investigation of consumer complaints driving root cause analysis and increased quality and compliance
  • Partnered with Marketing, Business Quality, Source Quality, Medical Safety, and Global Consumer Care Center business partners to ensure the integrity, consistency, compliance, and alignment of the end-to-end Complaint Vigilance process
  • Led global initiative to transition APAC and EMEA complaints into NA CV Investigation teams for Device and Non-Device products
  • Led global team to develop process for managing Health Authority complaints
  • Led the Vogue unification initiative from a global Complaint Vigilance perspective
  • Active participant on project team to implement consolidation of global internal audit process for Complaint Vigilance
  • Led transfer of complaint management responsibilities from Los Angeles plant to Skillman CV group
  • Authored and approved Technical Justifications and Global Change Controls to define/support deviations, document quality decisions and associated risk assessments
  • Supported internal and external audits and inspections as CV Point of Contact, Back Room Lead, Quality Reviewer, and Subject Matter Expert
  • Performed as acting CV Director for approximately three months

Manager, Global Complaint Vigilance Investigations

JOHNSON & JOHNSON CONSUMER COMPANIES, INC.
11.2015 - 08.2018
  • Led, coached, empowered and motivated a staff of 6 professionals who are responsible for execution of the Complaint Vigilance process
  • Successfully implemented the following processes for the North America Consumer Sector: Centralized Complaint Vigilance triage process, Field sample management process, Complaint Monitoring program for Consumer and McNeil, Complaint Internal Audit program
  • Successfully launched the following initiatives for the Complaint Vigilance organization at Skillman campus: Cross Training program, New Performance & Development process for employees below manager level, Audit Readiness program
  • Provided oversight of the product quality complaint processes and ensured that the product quality complaint system is compliant, effective, efficient, and sustainable
  • Established processes and procedures and ensured they were applied consistently
  • Partnered with Site Quality Management to ensure all quality targets were achieved or exceeded for timely processing and investigation of complaints
  • Monitored complaint vigilance performance metrics and product trends to promote continuous improvement

Analyst 3, Quality Systems / Product Complaint Analyst

JANSSEN PHARMACEUTICAL
12.2009 - 03.2013

Owner/Proprietor

JOE & MARY’S PARROT PLACE, LLC
01.2002 - 01.2012
  • Owner of small, family-owned business raising and selling exotic parrots
  • Practiced good husbandry in hand-rearing baby birds
  • Managed and mentored three employees
  • Purchased supplies for the store / Sourced new products and suppliers
  • Managed and maintained QuickBooks Point of Sale system, inventory levels, and store website
  • Responsible for bookkeeping and reporting NJ State Sales Tax

Senior Complaint Analyst

JANSSEN PHARMACEUTICAL
03.2004 - 12.2009

Supervisor, Quality Systems

JANSSEN PHARMACEUTICAL
10.2001 - 03.2004

Product Complaint Analyst

JANSSEN PHARMACEUTICAL
08.2000 - 10.2001

Documentation Control Analyst

JANSSEN PHARMACEUTICAL
09.1998 - 08.2000

Quality Assurance Inspector, 2nd Shift

JANSSEN PHARMACEUTICAL
09.1997 - 09.1998

International Customer Service / Transportation Specialist

JANSSEN PHARMACEUTICAL
06.1994 - 07.1996

International Transportation Specialist

JANSSEN PHARMACEUTICAL
10.1990 - 06.1994

Purchasing Order Coordinator / Personal Computer Analyst

JANSSEN PHARMACEUTICAL
07.1988 - 10.1990

Administrative Assistant

JANSSEN PHARMACEUTICAL
06.1984 - 07.1988

Education

Florida Master Naturalist Program -

UNIVERSITY OF FLORIDA
Gainesville, FL
01.2023

Secretarial Science certification -

TAYLOR BUSINESS SCHOOL
Bridgewater, NJ
01.1984

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • Computer proficiency

Timeline

Administrative Assistant

POOCH & KITTY DENTAL, LLC
01.2024 - Current

Sr. Manager, Global Complaint Vigilance Investigations

JOHNSON & JOHNSON CONSUMER COMPANIES, INC.
08.2018 - 03.2021

Manager, Global Complaint Vigilance Investigations

JOHNSON & JOHNSON CONSUMER COMPANIES, INC.
11.2015 - 08.2018

Analyst 3, Quality Systems / Product Complaint Analyst

JANSSEN PHARMACEUTICAL
12.2009 - 03.2013

Senior Complaint Analyst

JANSSEN PHARMACEUTICAL
03.2004 - 12.2009

Owner/Proprietor

JOE & MARY’S PARROT PLACE, LLC
01.2002 - 01.2012

Supervisor, Quality Systems

JANSSEN PHARMACEUTICAL
10.2001 - 03.2004

Product Complaint Analyst

JANSSEN PHARMACEUTICAL
08.2000 - 10.2001

Documentation Control Analyst

JANSSEN PHARMACEUTICAL
09.1998 - 08.2000

Quality Assurance Inspector, 2nd Shift

JANSSEN PHARMACEUTICAL
09.1997 - 09.1998

International Customer Service / Transportation Specialist

JANSSEN PHARMACEUTICAL
06.1994 - 07.1996

International Transportation Specialist

JANSSEN PHARMACEUTICAL
10.1990 - 06.1994

Purchasing Order Coordinator / Personal Computer Analyst

JANSSEN PHARMACEUTICAL
07.1988 - 10.1990

Administrative Assistant

JANSSEN PHARMACEUTICAL
06.1984 - 07.1988

Florida Master Naturalist Program -

UNIVERSITY OF FLORIDA

Secretarial Science certification -

TAYLOR BUSINESS SCHOOL
MARYANNE MASCIA