MARY AUDREY DELA CRUZ
San Pablo,CA
Summary
I exhibit commendable levels of commitment towards quality, always act with integrity as I strive to emerge the best in each of my endeavors. I am always willing to adopt new techniques during the exposition of my duties. Currently, I aspire to work for a prosperous organization that provides numerous openings for career growth.
Overview
13
13
years of professional experience
Work History
Mail Clerk
Kaiser Permanente
Richmond, California
02.2025 - Current
- Drop off incoming mail to materials warehouse
- Organize outgoing mail and red interoffice bag(s) for outside vendor to pick up in the morning
- Sort out incoming mail and collect outgoing mail for next day pick up
- Open up correspondence with Kaiser address if no name is attached, to make sure it gets to the right department, also searches correspondence of KP employee(s) name, to be routed to the correct department mail slot
- Collects interoffice mail for Oakland and sorts them in appropriate mail slot for pick up from vendor
- Ensures all envelopes are sealed and have designated name and address as well as certified mail form are correctly filled out to designee
Pharmacy Clerk
Kaiser Permanente
Pinole, California
02.2024 - 02.2025
- Provides in-person and telephone reception
- Receives and directs new and refill prescriptions for further processing
- Sells filled prescriptions and pharmaceutical merchandise
- Assists pharmacy personnel with clerical functions
Cashier Receptionist
Kaiser Permanente
Walnut Creek, California
05.2023 - 02.2024
- Reception, Check-ln, Check-out (where applicable)
- Greet and assist patients that present
- Follow appropriate patient registration/check-in policies and procedures
- Verify and/or update all demographic information
- Collect co-pays and fees. Inform patients of available payment options. Cash Handling, reconciliation and deposit
- Communicate with clinical and business office staff as needed and use correct procedures to document and report discrepancies
Outpatient Pharmacy Technician
Kaiser Permanente
Vallejo, California
08.2022 - 05.2023
- Pharmacy production: Assist the Pharmacist with production/compounding of homeopathic medication - non-sterile. Pull and fill prescription and OTC order or kits, returning stock to shelves. Communicate with all staff in a professional, helpful, and efficient manner.
- Lab production: Pre-weigh and fill pellet stock bottles, compiling medication kits for practitioners, basic computer skills
Pharmacy Technician
Hahnemann Labs
San Rafael, California
01.2022 - 08.2022
- Pharmacy production: Assist the Pharmacist with production/compounding of homeopathic medication - non-sterile.
- Pull and fill prescription and OTC order or kits, returning stock to shelves.
- Communicate with all staff in a professional, helpful, and efficient manner.
- Lab production: Pre-weigh and fill pellet stock bottles, compiling medication kits for practitioners, basic computer skills.
Compounding Pharmacy Technician
Golden Gate Veterinary Compounding Pharmacy
Novato, California
09.2015 - 01.2022
- Specialize in veterinary compound prescriptions such as oral suspensions, solutions, suppositories, capsules, creams/ointments, and chewable tablets.
- Ensure correct formula preparation according to the prescription, following quality assurance guidelines.
- Weigh ingredients correctly and process them following the provided formula worksheet.
- Ensure compounds are prepared in accordance to formulation and that all relevant compounding guidelines and quality standards are maintained per Standard Operating Procedure.
Waxologist
LunchBox Wax
Alameda, California
01.2019 - 07.2019
- Perform full body wax treatments on men and women.
- Foster a friendly, warm and comfortable customer experience.
- Educate clients on products by providing consultations and recommending skincare based on their needs and preferences.
Pharmacy Technician
Target Pharmacy
Richmond, California
02.2015 - 02.2016
- Receive written prescription or refill requests and verify information is complete and accurate.
- Maintain proper storage and security conditions for drugs.
- Assist customers by answering questions, locating items or referring them to the pharmacist for medication information.
- Clean, sterilize, and help maintain equipment and work areas according to prescribed methods.
- Establish and maintain patient profiles to HIPAA standards, including lists of medications taken by individual patients.
- Order, label, and count stock of medications, chemicals, and supplies, and enter inventory data onto computer.
Lead Pharmacy Technician
CVS Pharmacy
San Leandro, California
02.2013 - 02.2015
- Promoted to Inventory Specialist within 3 months of hire.
- Promoted to Lead Pharmacy Technician within 8 months of hire.
- Answering telephone calls and resolving insurance issues with medications.
- Working in high stress environment while maintaining exemplary customer service in a timely manner.
- Filling inventory returns such as overstock, warehouse, and drug returns.
- Maintenance of balance of medications by ensuring sustained supply and ensuring the crediting back of all returned medications.
Education
Esthetician -
Avalon School of Cosmetology
Alameda, CA11.2019
Pharmacy Technician -
Carrington College
San Leandro, CA06.2012
High school or equivalent -
San Lorenzo High School
San Lorenzo, CA06.2010
Skills
- Active listening
- Verbal and written communication
- Multitasking abilities
- Detail-oriented approach
- Customer service expertise
- Conflict resolution skills
- Dependability and reliability
- Adaptability and flexibility
- Continuous learning mindset
- Team collaboration
- Receptive to feedback
Timeline
Mail Clerk
Kaiser Permanente
02.2025 - Current
Pharmacy Clerk
Kaiser Permanente
02.2024 - 02.2025
Cashier Receptionist
Kaiser Permanente
05.2023 - 02.2024
Outpatient Pharmacy Technician
Kaiser Permanente
08.2022 - 05.2023
Pharmacy Technician
Hahnemann Labs
01.2022 - 08.2022
Waxologist
LunchBox Wax
01.2019 - 07.2019
Compounding Pharmacy Technician
Golden Gate Veterinary Compounding Pharmacy
09.2015 - 01.2022
Pharmacy Technician
Target Pharmacy
02.2015 - 02.2016
Lead Pharmacy Technician
CVS Pharmacy
02.2013 - 02.2015
Esthetician -
Avalon School of Cosmetology
Pharmacy Technician -
Carrington College
High school or equivalent -
San Lorenzo High School