Marybel Fontanez
Customer Services
Lake Wales,FL
Summary
Accomplished Customer Service Representative with a proven track record at The Results Company (Horizon NJ), enhancing customer loyalty through exceptional problem-solving and active listening skills. Mastered data entry and customer relations, significantly improving satisfaction rates. Expert in handling high-stress situations, demonstrating critical thinking and efficiency.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Thr Results Company (Horizon NJ)
04.2019 - 10.2019
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Inventory Specialist
RGIS Inventory
11.2016 - 04.2018
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Call Center Representative
Cynergy Data Group
09.2012 - 02.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Associate Accountant II Supervisor
Saybolt LP
07.2004 - 08.2012
- Assisted in maintaining accurate financial records by processing accounts payable and receivable transactions.
- Provided assistance in tax preparation, compiling required information for both state and federal filings.
- Reduced outstanding client balances by diligently monitoring accounts receivable aging reports and following up on overdue payments.
- Enhanced communication among team members by participating in regular meetings to discuss project updates and address any challenges encountered.
- Contributed to cost-saving initiatives by identifying opportunities for process improvement within the accounting department.
- Continuously updated professional knowledge by attending industry workshops and completing relevant coursework, ensuring adherence to the latest accounting standards and best practices.
- Developed strong working relationships with clients, resolving inquiries related to invoicing or payment discrepancies.
Education
Diploma - Surgical Technology
Ponce Paramedical College
Ponce, PR07.2017
Diploma - Data Entry
Metro Collage
Ponce, Puerto Rico05.1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Payment Processing
- Customer satisfaction measurement
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Customer Service Representative
Thr Results Company (Horizon NJ)
04.2019 - 10.2019
Inventory Specialist
RGIS Inventory
11.2016 - 04.2018
Call Center Representative
Cynergy Data Group
09.2012 - 02.2013
Associate Accountant II Supervisor
Saybolt LP
07.2004 - 08.2012
Diploma - Surgical Technology
Ponce Paramedical College
Diploma - Data Entry
Metro Collage
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