Brian Lewis
Liberal
Summary
Adept at enhancing customer loyalty and streamlining vehicle maintenance at Freightliner, I excel in airway management and fostering strong relationships. My background includes boosting ventilation efficacy for SWMC's critically ill patients by over 30%, showcasing my strong work ethic and exceptional communication skills. I'm known for my meticulous attention to detail and ability to deliver under pressure.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Freightliner
08.2022 - 08.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Registered Respiratory Therapist
SWMC
08.2011 - 07.2021
- Adjusted ventilator settings based on continuous assessment of blood gas analysis results improving overall ventilation efficacy for critically ill patients.
- Managed and operated mechanical ventilators to deliver airway management.
- Mentored new employees, providing guidance on best practices in respiratory therapy treatments and techniques.
- Provided emergency response during cardiac arrests or other life-threatening situations utilizing advanced life support measures when required.
- Contributed to successful weaning from mechanical ventilation by optimizing oxygenation strategies tailored to each individual''s needs.
- Worked with patients to administer aerosolized respiratory medications and chest percussion treatments to improve breathing.
- Documented therapies and diagnostic tests in patient electronic records for use by care team.
- Evaluated patient response to respiratory treatments and revised care plans accordingly.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Verified proper set-up of ventilators for both adult and pediatric patients.
- Consistently responded within time limits to requests for respiratory assessments.
- Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
Education
Associate of Applied Science - Respiratory Therapy
Seward County Community College
Liberal, KS08-2013
No Degree - Basic Courses
OPSU
Goodwell, OK05-2011
No Degree - Audio Engineering
South Plains College
Levelland, TX05-2004
Skills
- Customer service
- Arterial blood gas analysis
- Computer skills
- Airway management
- Multitasking and organization
- Non-invasive ventilation
- Vehicle assessment
- Tracheostomy care
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Handling customer complaints
- Ethics and professionalism
- Team player mentality
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
- CPR/AED Certification
- Pediatric Advanced Life Support
- Neonatal Resuscitation
Languages
English
Native or Bilingual
Timeline
Service Advisor
Freightliner
08.2022 - 08.2023
Registered Respiratory Therapist
SWMC
08.2011 - 07.2021
Associate of Applied Science - Respiratory Therapy
Seward County Community College
No Degree - Basic Courses
OPSU
No Degree - Audio Engineering
South Plains College
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