Overview
Work History
Education
Skills
Timeline
Generic

Mary Beth Arnold

Ben Wheeler

Overview

12
12
years of professional experience

Work History

Senior Branch Office Administrator

Edward Jones
09.2023 - Current


  • Improved operational efficiency with the implementation of new technology solutions tailored to the branch's needs.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented sales initiatives that contributed to the branch's overall growth in revenue.
  • Managed daily operations for a successful branch, ensuring smooth workflows and optimal team performance.
  • Ensured regulatory compliance by staying current on industry standards and implementing appropriate policies and procedures.
  • Fostered strong relationships with clients, leading to increased loyalty and repeat business.
  • Developed effective contingency plans to address potential risks or challenges facing the branch operation.
  • Increased branch efficiency by streamlining office processes and implementing time-saving strategies.

Senior Branch Office Administrator

Edward Jones
08.2020 - 09.2023
  • teams up with Financial Advisor to help clients achieve their long-term financial goals
  • consistently looks for opportunities to connect with clients in effort to deepen and broaden the relationship
  • Manges multiple priorities in a deadline driven environment
  • Identifies opportunities to create efficiency and works with FA integrate new strategies and processes in the workplace (SOPs)

On-call Branch Office Administrator

Edward Jones
12.2019 - 08.2020
  • Create deep, trusted client relationships and empower the financial advisor (FA) within your assigned branch to focus on delivering customized, solutions-based advice to clients with exceptional service

Kindergarten Teacher

Forney ISD
08.2017 - 05.2019
  • Responsible for fostering the intellectual and social development of children in the first phase of their elementary school experience, or kindergarten
  • Provides the tools and the environment for students to develop into responsible adults and move on to higher education

Substitute Teacher

Forney ISD
02.2016 - 06.2017
  • Responsible for instructing students in a variety of classroom topics and courses of instruction as determined by the lesson plan
  • Maintain classroom control that fosters a safe, positive environment for all students and staff in accordance with all applicable laws and regulations
  • Succeed in being the substitute teacher that brightened students' AND staff day!

Teller Supervisor & CSR

PlainsCapital Bank
05.2013 - 01.2015
  • Sets an example of excellence in performance of teller duties such as accepting deposits and loan payments, cashing checks, issuing money orders, handling customer inquiries and closing accounts
  • Communicates with superiors about policies and procedures, recognizes opportunities for operational improvement, new business prospects and cross selling opportunities, as well as need for administrative support
  • Plans daily work schedule of personnel so that work is promptly dispatched through the day, and cash counts are made at shift end with long/short properly verified
  • Helps other branch tellers in the performance of their duties, emphasizing accuracy, awareness of customer needs (cross selling opportunities) in a friendly, but professional manner

Education

Bachelor of Science - Interdisciplinary Studies

Texas A&M University of Commerce
Commerce, Texas
05.2017

Associate of Science -

Eastfield College
Mesquite, TX
05.2012

Skills

  • Operations management
  • Administrative support
  • Customer relationship management (CRM)
  • Scheduling and planning
  • Office administration
  • Document management
  • Problem-solving abilities
  • Excellent communication
  • Team collaboration
  • Team leadership
  • Adaptability and flexibility
  • Customer service management
  • Relationship building

Timeline

Senior Branch Office Administrator

Edward Jones
09.2023 - Current

Senior Branch Office Administrator

Edward Jones
08.2020 - 09.2023

On-call Branch Office Administrator

Edward Jones
12.2019 - 08.2020

Kindergarten Teacher

Forney ISD
08.2017 - 05.2019

Substitute Teacher

Forney ISD
02.2016 - 06.2017

Teller Supervisor & CSR

PlainsCapital Bank
05.2013 - 01.2015

Bachelor of Science - Interdisciplinary Studies

Texas A&M University of Commerce

Associate of Science -

Eastfield College

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Mary Beth Arnold