Marybeth Carranza
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to attain a full-time position where I can utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Mentor
Improve Your Tomorrow (IYT CC)
08.2023 - Current
- Supervise a team of 7 mentors, ensuring program objectives are met and data integrity is maintained
- Facilitate recruitment efforts for college student mentors and program participants
- Provide comprehensive case management, including referral services and academic planning
- Organize and lead workshops and activities focused on self-awareness, wellness, teamwork, and college readiness
- Maintain accurate records of student progress and program activities in Salesforce database.
Digital Receptionist
CloudVO
01.2021 - 01.2023
- Handled client data entry and provided customer support in a call center environment.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Student Assistant
University Advancement
08.2022 - 12.2022
- Managed inquiries from prospective donors and entered relevant information into the database
- Assisted in the coordination of fundraising events and campaigns.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Maintained accurate inventory of office supplies, ensuring availability of necessary materials for daily operations.
Front Desk Associate
Cal Fit
01.2020 - 01.2022
- Provided exceptional customer service, managed cash transactions, and ensured facility cleanliness and safety
- Scheduled appointments and assisted members with inquiries.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Processed payments accurately while adhering to company policies and procedures.
Student Ambassador
Cultural Events, Student Life & Leadership Center, Cosumnes River College
08.2017 - 05.2019
- Represented the college at campus and community events, delivering campus tours and engaging with prospective students
- Promoted enrollment, retention, and completion initiatives through outreach and event coordination
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
- Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
- Promoted diversity and inclusivity on campus through involvement in multicultural events and initiatives.
- Supported student success by offering peer-to-peer mentorship, sharing study tips, and advising on course selection.
Education
Bachelor of Arts in Communications -
California State University
Sacramento, CASkills
- Bilingual (add languages here)
- Student Records Management
- Life Skills Development
- Social integration
- Goal Setting
- Team Collaboration
- Activity Planning
- Case Management
- Customer Support
- Teamwork and Collaboration
Certification
CPR & AED Certified.
Related Experience
- Lead Mentor, Improve Your Tomorrow (IYT CC), Sacramento, CA, 08/2023, Present, Supervise a team of 7 mentors, ensuring program objectives are met and data integrity is maintained., Facilitate recruitment efforts for college student mentors and program participants., Provide comprehensive case management, including referral services and academic planning., Organize and lead workshops and activities focused on self-awareness, wellness, teamwork, and college readiness., Maintain accurate records of student progress and program activities in Salesforce database.
- Student Assistant, University Advancement, Sacramento, CA, 08/2022, 12/2022, Managed inquiries from prospective donors and entered relevant information into the database., Assisted in the coordination of fundraising events and campaigns.
- Digital Receptionist, CloudVO, Sacramento, CA, 2021, 2023, Handled client data entry and provided customer support in a call center environment.
- Front Desk Associate, Cal Fit, Sacramento, CA, 2020, 2022, Provided exceptional customer service, managed cash transactions, and ensured facility cleanliness and safety., Scheduled appointments and assisted members with inquiries.
- Student Ambassador, Cultural Events, Student Life & Leadership Center, Cosumnes River College, Sacramento, CA, 08/2017, 05/2019, Represented the college at campus and community events, delivering campus tours and engaging with prospective students., Promoted enrollment, retention, and completion initiatives through outreach and event coordination., Developed and facilitated workshops on diversity, social justice, and identity intersectionality.
Volunteer Experience
- Sunday School Volunteer, [Church Name], Sacramento, CA, 2018, 2019
- Student Senate Member, [School Name], Sacramento, CA, 2017, 2018
Timeline
Lead Mentor
Improve Your Tomorrow (IYT CC)
08.2023 - Current
Student Assistant
University Advancement
08.2022 - 12.2022
Digital Receptionist
CloudVO
01.2021 - 01.2023
Front Desk Associate
Cal Fit
01.2020 - 01.2022
Student Ambassador
Cultural Events, Student Life & Leadership Center, Cosumnes River College
08.2017 - 05.2019
Bachelor of Arts in Communications -
California State University
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