Marybeth Davie

• Answered multi-line phone system, delivering messages and greeting patients.
• Maintained confidentiality of sensitive information by adhering to strict privacy and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships with our patients.

Promoted a positive work environment through effective communication skills and fostering professional relationships among coworkers.

• Assisted in onboarding new employees, providing training to ensure a smooth integration into the team.
• Managed a high volume of patient correspondence, ensuring timely responses and appropriate escalation of urgent matters.
• Provided compassionate care to patients by promptly addressing concerns and answering questions regarding their treatment plans.
• Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients.
• Supported optometrists during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
• Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
• Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
• Organized patient referrals to specialists.
• Facilitated communication between patients, providers,pharmacies which ensured seamless coordination of services.
• Directed patients to exam rooms, fielded questions, and prepared for optometry examinations.
• Increased sales of premium lenses by educating patients on the benefits and features of advanced lens technology.
• Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
• Filed claims with vision insurance companies to garner payment for optical services.

• Helped maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment, reducing falls and accidents.
• Assisted with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry sweeping vacuuming and mopping ensuring a clean and organized living space.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Built rapport with patients and families, providing emotional support during difficult times.

• Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
• Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
• Provided guidance to stylists on advanced color techniques, enhancing their skill set.
• Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
• Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
• Fostered a positive working environment, resulting in high employee retention rates.

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Resolved guest complaints about service or style.
• Counted and documented opening and closing cash amounts daily.