Marybeth Gallagher
Germantown,MD
Summary
Adept at enhancing customer experiences and streamlining service operations, I leveraged my strong work ethic and exceptional customer service skills at Anne Marie's Catering to elevate service standards. My expertise in food safety and ability to maintain a calm demeanor under pressure led to significant improvements in team efficiency and compliance with health regulations.
Overview
7
7
years of professional experience
Work History
Server
Suburban Diner
Feasterville, Pa.
06.2024 - 11.2024
- Trained new employees on restaurant procedures and plating techniques.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared checks, itemizing total meal costs and taxes.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
Service Manager
Anne Marie's Catering
Glenside, Pa.
10.2017 - 06.2024
- Created standard operating procedures for all service functions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed customer billing statements for accuracy prior to release.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with applicable laws and regulations related to services provided.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
Education
Bachelor of Arts - Radiology Technician
Penn State University
Abington, PASkills
- Food inspection
- Team member support
- Order delivery practices
- Menu presentation
- Food station setup
- Strong work ethic
- Buffet setup and takedown
- Cleanliness standards
- Food safety
- Check payment processing
- Multitasking and organization
- Calm demeanor
- Dining customer service
- Exceptional customer service
- Cash handling
- Menu memorization
Timeline
Server
Suburban Diner
06.2024 - 11.2024
Service Manager
Anne Marie's Catering
10.2017 - 06.2024
Bachelor of Arts - Radiology Technician
Penn State University
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